Telecom and IT industry

Social Media Customer Service Software Market 2020 By Manufacturers, Regions, Type, And Application, Forecast To 2026

  • Code : SMI21155
  • Pages : 157
  • Date : Feb, 2020
  • Category : Telecom and IT
  • |
  • Publisher : SMI



 

Impact Analysis of Covid-19

The complete version of the REPORT will include the impact of the COVID-19, and anticipated change on the future outlook of the industry, by taking into the account the political, economic, social, and technological parameters.

Summary

The global Social Media Customer Service Software Market is expected to witness a CAGR of xx% over the forecast period 2020-2026 and is expected to reach US$ xx million in 2026, from US$ xx million in 2019. 

The Social Media Customer Service Software Market report highlights product development and growth strategies such as merger and acquisition adopted by market players along with SWOT Analysis, PEST and Porter’s Five Forces analyses of the Social Media Customer Service Software Market, which highlight the strengths, weaknesses, opportunities, and commination of key companies. Moreover, the report offers two distinct market forecasts, one from the perspective of the producer and another from that of the consumer.

The various contributors involved in the value chain of the product include manufacturers, suppliers, distributors, intermediaries, and customers.

The Key Manufacturers covered in this Report:-

  • Brand Embassy
  • Brand24
  • Conversocial
  • Coosto
  • Copiny
  • Desk.com Inc
  • Deskero
  • eGain
  • Engage
  • Freshdesk
  • Hootsuite
  • inSided
  • Interactions
  • Khoros Care
  • LogMeIn Inc
  • NapoleonCat
  • Sentiment
  • Sleek
  • Socialbakers
  • SoDash
  • Sparkcentral
  • Sprinklr
  • Sprout Social
  • ThoughtBuzz
  • Zoho

By the Product Type, the market is primarily segmented into:

  • On-Premise
  • Cloud-Based
  • SaaS

By Applications, the market is segmented into:

  • SME (Small and Medium Enterprises)
  • Large Enterprise

The Report covers the following Regions:

  • North America
    • United States
    • Canada
    • Mexico
  • Asia Pacific
    • China
    • Japan
    • South Korea
    • India
    • Australia
    • Indonesia
    • Thailand
    • Malaysia
    • Philippines
    • Vietnam
  • Europe
    • Germany
    • France
    • UK
    • Italy
    • Russia
  • Central & South America
    • Brazil
  • Middle East & Africa
    • Turkey
    • GCC Countries
    • Egypt
    • South Africa

Objective of the Social Media Customer Service Software Market Report:

  • To assess the size of the market by value and volume
  • Analyze the Social Media Customer Service Software Market in terms of regions and major countries
  • Highlight recent developments and trends in the market
  • Offer perceptive data regarding major market players in terms of key developments, strategies, and product portfolio
  • Determine share of the Social Media Customer Service Software Market in terms of various segments such as by product type, application, and end-user
  • Offer accurate projection of the market for the forecast period using state-of –the-art tools and the current primary and secondary research approaches
  • Discuss major factors that impact growth of the Social Media Customer Service Software Market

The Social Media Customer Service Software Market engages the readers with all pivotal approaches to understand their position in the industry based on revenue or sales growth. The report efficiently evaluates the Social Media Customer Service Software Market from various dimensions to deliver an end-product that is informative, elaborate, and accurate and includes detailed market segmentation, regional analysis, and competition in the market. The information in the report is backed by annual company reports, financial reports, press releases, regulatory databases, government documents, and statistical databases.

For the data information by region, company, type and application, 2019 is considered as the base year. Whenever data information was unavailable for the base year, the prior year has been considered.

Key Stakeholders:

  • Material suppliers/wholesalers
  • Market Distributors/traders
  • Regulatory bodies
  • Research organizations, and consulting firms
  • Commercial research & developments (R&D)
  • Trade associations and industry bodies
  • Importers and exporters
  • End-use industries

Available Customizations:

Custom research is one of the most crucial components of the business strategy that helps an organization gain insight into specific business sector, aligned with its specific area of interest. Thus, SMI offers more accurate, pragmatic, and actionable information specifically tailored to suit your business needs.

Table of Contents

1 Report Overview
1.1 Study Scope
1.2 Key Market Segments
1.3 Players Covered
1.4 Market Analysis by Type
1.4.1 Global Social Media Customer Service Software Market Size Growth Rate by Type (2014-2025)
1.4.2 On-Premise
1.4.3 Cloud-Based
1.4.4 SaaS
1.5 Market by Application
1.5.1 Global Social Media Customer Service Software Market Share by Application (2019-2025)
1.5.2 SME (Small and Medium Enterprises)
1.5.3 Large Enterprise
1.6 Study Objectives
1.7 Years Considered

2 Global Growth Trends
2.1 Social Media Customer Service Software Market Size
2.2 Social Media Customer Service Software Growth Trends by Regions
2.2.1 Social Media Customer Service Software Market Size by Regions (2019-2025)
2.2.2 Social Media Customer Service Software Market Share by Regions (2014-2019)
2.3 Industry Trends
2.3.1 Market Top Trends
2.3.2 Market Drivers
2.3.3 Market Challenges
2.3.4 Porters Five Forces Analysis

3 Market Share by Key Players
3.1 Social Media Customer Service Software Market Size by by Players
3.1.1 Global Social Media Customer Service Software Revenue by by Players (2014-2019)
3.1.2 Global Social Media Customer Service Software Revenue Market Share by by Players (2014-2019)
3.1.3 Global Social Media Customer Service Software Market Concentration Ratio (CR5 and HHI)
3.2 Social Media Customer Service Software Key Players Head office and Area Served
3.3 Key Players Social Media Customer Service Software Product/Solution/Service
3.4 Date of Enter into Social Media Customer Service Software Market
3.5 Mergers & Acquisitions, Expansion Plans

4 Breakdown Data by Type and Application
4.1 Global Social Media Customer Service Software Market Size by Type (2014-2019)
4.2 Global Social Media Customer Service Software Market Size by Application (2014-2019)

5 North America
5.1 North America Social Media Customer Service Software Market Size (2014-2019)
5.2 Social Media Customer Service Software Key Players in North America
5.3 North America Social Media Customer Service Software Market Size by Type
5.4 North America Social Media Customer Service Software Market Size by Application

6 Europe
6.1 Europe Social Media Customer Service Software Market Size (2014-2019)
6.2 Social Media Customer Service Software Key Players in Europe
6.3 Europe Social Media Customer Service Software Market Size by Type
6.4 Europe Social Media Customer Service Software Market Size by Application

7 China
7.1 China Social Media Customer Service Software Market Size (2014-2019)
7.2 Social Media Customer Service Software Key Players in China
7.3 China Social Media Customer Service Software Market Size by Type
7.4 China Social Media Customer Service Software Market Size by Application

8 Japan
8.1 Japan Social Media Customer Service Software Market Size (2014-2019)
8.2 Social Media Customer Service Software Key Players in Japan
8.3 Japan Social Media Customer Service Software Market Size by Type
8.4 Japan Social Media Customer Service Software Market Size by Application

9 Southeast Asia
9.1 Southeast Asia Social Media Customer Service Software Market Size (2014-2019)
9.2 Social Media Customer Service Software Key Players in Southeast Asia
9.3 Southeast Asia Social Media Customer Service Software Market Size by Type
9.4 Southeast Asia Social Media Customer Service Software Market Size by Application

10 India
10.1 India Social Media Customer Service Software Market Size (2014-2019)
10.2 Social Media Customer Service Software Key Players in India
10.3 India Social Media Customer Service Software Market Size by Type
10.4 India Social Media Customer Service Software Market Size by Application

11 Central & South America
11.1 Central & South America Social Media Customer Service Software Market Size (2014-2019)
11.2 Social Media Customer Service Software Key Players in Central & South America
11.3 Central & South America Social Media Customer Service Software Market Size by Type
11.4 Central & South America Social Media Customer Service Software Market Size by Application

12 International Players Profiles
12.1 Brand Embassy
12.1.1 Brand Embassy Company Details
12.1.2 Company Description and Business Overview
12.1.3 Social Media Customer Service Software Introduction
12.1.4 Brand Embassy Revenue in Social Media Customer Service Software Business (2014-2019))
12.1.5 Brand Embassy Recent Development
12.2 Brand24
12.2.1 Brand24 Company Details
12.2.2 Company Description and Business Overview
12.2.3 Social Media Customer Service Software Introduction
12.2.4 Brand24 Revenue in Social Media Customer Service Software Business (2014-2019)
12.2.5 Brand24 Recent Development
12.3 Conversocial
12.3.1 Conversocial Company Details
12.3.2 Company Description and Business Overview
12.3.3 Social Media Customer Service Software Introduction
12.3.4 Conversocial Revenue in Social Media Customer Service Software Business (2014-2019)
12.3.5 Conversocial Recent Development
12.4 Coosto
12.4.1 Coosto Company Details
12.4.2 Company Description and Business Overview
12.4.3 Social Media Customer Service Software Introduction
12.4.4 Coosto Revenue in Social Media Customer Service Software Business (2014-2019)
12.4.5 Coosto Recent Development
12.5 Copiny
12.5.1 Copiny Company Details
12.5.2 Company Description and Business Overview
12.5.3 Social Media Customer Service Software Introduction
12.5.4 Copiny Revenue in Social Media Customer Service Software Business (2014-2019)
12.5.5 Copiny Recent Development
12.6 Desk.com Inc
12.6.1 Desk.com Inc Company Details
12.6.2 Company Description and Business Overview
12.6.3 Social Media Customer Service Software Introduction
12.6.4 Desk.com Inc Revenue in Social Media Customer Service Software Business (2014-2019)
12.6.5 Desk.com Inc Recent Development
12.7 Deskero
12.7.1 Deskero Company Details
12.7.2 Company Description and Business Overview
12.7.3 Social Media Customer Service Software Introduction
12.7.4 Deskero Revenue in Social Media Customer Service Software Business (2014-2019)
12.7.5 Deskero Recent Development
12.8 eGain
12.8.1 eGain Company Details
12.8.2 Company Description and Business Overview
12.8.3 Social Media Customer Service Software Introduction
12.8.4 eGain Revenue in Social Media Customer Service Software Business (2014-2019)
12.8.5 eGain Recent Development
12.9 Engage
12.9.1 Engage Company Details
12.9.2 Company Description and Business Overview
12.9.3 Social Media Customer Service Software Introduction
12.9.4 Engage Revenue in Social Media Customer Service Software Business (2014-2019)
12.9.5 Engage Recent Development
12.10 Freshdesk
12.10.1 Freshdesk Company Details
12.10.2 Company Description and Business Overview
12.10.3 Social Media Customer Service Software Introduction
12.10.4 Freshdesk Revenue in Social Media Customer Service Software Business (2014-2019)
12.10.5 Freshdesk Recent Development
12.11 Hootsuite
12.12 inSided
12.13 Interactions
12.14 Khoros Care
12.15 LogMeIn Inc
12.16 NapoleonCat
12.17 Sentiment
12.18 Sleek
12.19 Socialbakers
12.20 SoDash
12.21 Sparkcentral
12.22 Sprinklr
12.23 Sprout Social
12.24 ThoughtBuzz
12.25 Zoho

13 Market Forecast 2019-2025
13.1 Market Size Forecast by Product (2019-2025)
13.2 Market Size Forecast by Application (2019-2025)
13.3 Market Size Forecast by Regions
13.4 North America
13.5 Europe
13.6 China
13.7 Japan
13.8 Southeast Asia
13.9 India
13.10 Central & South America

14 Analyst's Viewpoints/Conclusions

15 Appendix
15.1 Research Methodology
15.1.1 Methodology/Research Approach
15.1.1.1 Research Programs/Design
15.1.1.2 Market Size Estimation
15.1.1.3 Market Breakdown and Data Triangulation
15.1.2 Data Source
15.1.2.1 Secondary Sources
15.1.2.2 Primary Sources
15.2 Disclaimer
15.3 Author Details

List of Table
List of Tables and Figures

Table Social Media Customer Service Software Key Market Segments
Table Key Players Social Media Customer Service Software Covered
Table Global Social Media Customer Service Software Market Size Growth Rate by Type 2018-2025 (Million US$)
Figuer On-Premise Figures
Table Key Players of On-Premise
Figuer Cloud-Based Figures
Table Key Players of Cloud-Based
Figuer SaaS Figures
Table Key Players of SaaS
Table Global Social Media Customer Service Software Market Size Growth by Application 2019-2025 (Million US$)
Figure Global Social Media Customer Service Software Market Share by Application in 2018 & 2025
Figure SME (Small and Medium Enterprises) Case Studies
Figure Large Enterprise Case Studies
Figure Social Media Customer Service Software Report Years Considered
Figure Global Social Media Customer Service Software Market Size and Growth Rate 2014-2025 (Million US$)
Table Global Social Media Customer Service Software Market Size by Regions 2019-2025 (Million US$)
Table Global Social Media Customer Service Software Market Size by Regions 2019-2025 (Million US$)
Table Global Social Media Customer Service Software Market Share by Regions 2014-2019
Figure Global Social Media Customer Service Software Market Share by Regions 2014-2019
Figure Global Social Media Customer Service Software Market Share by Regions in 2018
Table Market Top Trends
Table Key Drivers: Impact Analysis (2019-2025)
Table Key Challenges
Figure PORTER'S FIVE FORCES ANALYSIS
Table Global Social Media Customer Service Software Revenue by by Players (2014-2019) (Million US$)
Table Global Social Media Customer Service Software Market Share by by Players (2014-2019)
Figure Global Social Media Customer Service Software Market Share by by Players in 2018
Table Global Social Media Customer Service Software by Players Market Concentration Ratio (CR5 and HHI)
Table Key Players Head office and Area Served
Table Key Players Social Media Customer Service Software Product/Solution/Service
Table Date of Enter into Social Media Customer Service Software Market
Table Mergers & Acquisitions, Expansion Plans
Table Global Social Media Customer Service Software Market Size by Type (2014-2019) (Million US$)
Table Global Social Media Customer Service Software Market Size Share by Type (2014-2019)
Figure Global Social Media Customer Service Software Market Size Market Share by Type (2014-2019)
Table Global Social Media Customer Service Software Market Size by Application (2014-2019) (Million US$)
Table Global Social Media Customer Service Software Market Size Share by Application (2014-2019)
Figure Global Social Media Customer Service Software Market Size Market Share by Application (2014-2019)
Figure Global Social Media Customer Service Software Revenue Market Share by Application in 2018
Figure North America Social Media Customer Service Software Market Size 2014-2019 (Million US$)
Table North America Key Players Social Media Customer Service Software Revenue (2018-2019) (Million US$)
Table North America Key Players Social Media Customer Service Software Market Share (2018-2019)
Table North America Social Media Customer Service Software Market Size by Type 2014-2019 (Million US$)
Table North America Social Media Customer Service Software Market Share by Type 2014-2019
Table North America Social Media Customer Service Software Market Size by Application 2014-2019 (Million US$)
Table North America Social Media Customer Service Software Market Share by Application 2014-2019
Figure Europe Social Media Customer Service Software Market Size 2014-2019 (Million US$)
Table Europe Key Players Social Media Customer Service Software Revenue (2018-2019) (Million US$)
Table Europe Key Players Social Media Customer Service Software Market Share (2018-2019)
Table Europe Social Media Customer Service Software Market Size by Type 2014-2019 (Million US$)
Table Europe Social Media Customer Service Software Market Share by Type 2014-2019
Table Europe Social Media Customer Service Software Market Size by Application 2014-2019 (Million US$)
Table Europe Social Media Customer Service Software Market Share by Application 2014-2019
Figure China Social Media Customer Service Software Market Size 2014-2019 (Million US$)
Table China Key Players Social Media Customer Service Software Revenue (2018-2019) (Million US$)
Table China Key Players Social Media Customer Service Software Market Share (2018-2019)
Table China Social Media Customer Service Software Market Size by Type 2014-2019 (Million US$)
Table China Social Media Customer Service Software Market Share by Type 2014-2019
Table China Social Media Customer Service Software Market Size by Application 2014-2019 (Million US$)
Table China Social Media Customer Service Software Market Share by Application 2014-2019
Figure Japan Social Media Customer Service Software Market Size 2014-2019 (Million US$)
Table Japan Key Players Social Media Customer Service Software Revenue (2018-2019) (Million US$)
Table Japan Key Players Social Media Customer Service Software Market Share (2018-2019)
Table Japan Social Media Customer Service Software Market Size by Type 2014-2019 (Million US$)
Table Japan Social Media Customer Service Software Market Share by Type 2014-2019
Table Japan Social Media Customer Service Software Market Size by Application 2014-2019 (Million US$)
Table Japan Social Media Customer Service Software Market Share by Application 2014-2019
Figure Southeast Asia Social Media Customer Service Software Market Size 2014-2019 (Million US$)
Table Southeast Asia Key Players Social Media Customer Service Software Revenue (2018-2019) (Million US$)
Table Southeast Asia Key Players Social Media Customer Service Software Market Share (2018-2019)
Table Southeast Asia Social Media Customer Service Software Market Size by Type 2014-2019 (Million US$)
Table Southeast Asia Social Media Customer Service Software Market Share by Type 2014-2019
Table Southeast Asia Social Media Customer Service Software Market Size by Application 2014-2019 (Million US$)
Table Southeast Asia Social Media Customer Service Software Market Share by Application 2014-2019
Figure India Social Media Customer Service Software Market Size 2014-2019 (Million US$)
Table India Key Players Social Media Customer Service Software Revenue (2018-2019) (Million US$)
Table India Key Players Social Media Customer Service Software Market Share (2018-2019)
Table India Social Media Customer Service Software Market Size by Type 2014-2019 (Million US$)
Table India Social Media Customer Service Software Market Share by Type 2014-2019
Table India Social Media Customer Service Software Market Size by Application 2014-2019 (Million US$)
Table India Social Media Customer Service Software Market Share by Application 2014-2019
Figure Central & South America Social Media Customer Service Software Market Size 2014-2019 (Million US$)
Table Central & South America Key Players Social Media Customer Service Software Revenue (2018-2019) (Million US$)
Table Central & South America Key Players Social Media Customer Service Software Market Share (2018-2019)
Table Central & South America Social Media Customer Service Software Market Size by Type 2014-2019 (Million US$)
Table Central & South America Social Media Customer Service Software Market Share by Type 2014-2019
Table Central & South America Social Media Customer Service Software Market Size by Application 2014-2019 (Million US$)
Table Central & South America Social Media Customer Service Software Market Share by Application 2014-2019
Table Brand Embassy Company Details
Table Brand Embassy Revenue in Social Media Customer Service Software Business 2014-2019 (Million US$)
Figure Brand Embassy Revenue Growth Rate in Social Media Customer Service Software Business (2014-2019)
Table Brand Embassy Recent Development
Table Brand24 Company Details
Table Brand24 Revenue in Social Media Customer Service Software Business 2014-2019 (Million US$)
Figure Brand24 Revenue Growth Rate in Social Media Customer Service Software Business (2014-2019)
Table Brand24 Recent Development
Table Conversocial Company Details
Table Conversocial Revenue in Social Media Customer Service Software Business 2014-2019 (Million US$)
Figure Conversocial Revenue Growth Rate in Social Media Customer Service Software Business (2014-2019)
Table Conversocial Recent Development
Table Coosto Company Details
Table Coosto Revenue in Social Media Customer Service Software Business 2014-2019 (Million US$)
Figure Coosto Revenue Growth Rate in Social Media Customer Service Software Business (2014-2019)
Table Coosto Recent Development
Table Copiny Company Details
Table Copiny Revenue in Social Media Customer Service Software Business 2014-2019 (Million US$)
Figure Copiny Revenue Growth Rate in Social Media Customer Service Software Business (2014-2019)
Table Copiny Recent Development
Table Desk.com Inc Company Details
Table Desk.com Inc Revenue in Social Media Customer Service Software Business 2014-2019 (Million US$)
Figure Desk.com Inc Revenue Growth Rate in Social Media Customer Service Software Business (2014-2019)
Table Desk.com Inc Recent Development
Table Deskero Company Details
Table Deskero Revenue in Social Media Customer Service Software Business 2014-2019 (Million US$)
Figure Deskero Revenue Growth Rate in Social Media Customer Service Software Business (2014-2019)
Table Deskero Recent Development
Table eGain Company Details
Table eGain Revenue in Social Media Customer Service Software Business 2014-2019 (Million US$)
Figure eGain Revenue Growth Rate in Social Media Customer Service Software Business (2014-2019)
Table eGain Recent Development
Table Engage Company Details
Table Engage Revenue in Social Media Customer Service Software Business 2014-2019 (Million US$)
Figure Engage Revenue Growth Rate in Social Media Customer Service Software Business (2014-2019)
Table Engage Recent Development
Table Freshdesk Company Details
Table Freshdesk Revenue in Social Media Customer Service Software Business 2014-2019 (Million US$)
Figure Freshdesk Revenue Growth Rate in Social Media Customer Service Software Business (2014-2019)
Table Freshdesk Recent Development
Table Hootsuite Company Details
Table inSided Company Details
Table Interactions Company Details
Table Khoros Care Company Details
Table LogMeIn Inc Company Details
Table NapoleonCat Company Details
Table Sentiment Company Details
Table Sleek Company Details
Table Socialbakers Company Details
Table SoDash Company Details
Table Sparkcentral Company Details
Table Sprinklr Company Details
Table Sprout Social Company Details
Table ThoughtBuzz Company Details
Table Zoho Company Details
Table Global Social Media Customer Service Software Market Size by Regions (Million US$) 2019-2025
Figure Global Social Media Customer Service Software Market Size Share by Regions (2019-2025)
Figure Global Social Media Customer Service Software Market Size Share by Regions in 2025
Figure North America Social Media Customer Service Software Market Size Forecast (2019-2025)(Million USD)
Figure Europe Social Media Customer Service Software Market Size Forecast (2019-2025)(Million USD)
Figure China Social Media Customer Service Software Market Size Forecast (2019-2025)(Million USD)
Figure Japan Social Media Customer Service Software Market Size Forecast (2019-2025)(Million USD)
Figure Southeast Asia Social Media Customer Service Software Market Size Forecast (2019-2025)(Million USD)
Figure India Social Media Customer Service Software Market Size Forecast (2019-2025)(Million USD)
Figure Central & South America Social Media Customer Service Software Market Size Forecast (2019-2025)(Million USD)
Table Global Social Media Customer Service Software Market Size by Product (2019-2025) (Million US$)
Figure Global Social Media Customer Service Software Market Size by Product (2019-2025)
Figure Global Social Media Customer Service Software Market Size by Product in 2025
Table Global Social Media Customer Service Software Market Size by Application (2019-2025) (Million US$)
Figure Global Social Media Customer Service Software Market Size by Application (2019-2025)
Figure Global Social Media Customer Service Software Market Size by Application in 2025
Table Research Programs/Design for This Report
Figure Bottom-up and Top-down Approaches for This Report
Figure Data Triangulation
Table Key Data Information from Secondary Sources
Table Key Data Information from Primary Sources
 



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Frequently Asked Questions

The report efficiently evaluates the market from various dimensions to deliver an end-product that is informative, elaborate, and accurate and includes detailed market segmentation, regional analysis, and competitive landscape of the industry.
The report efficiently evaluates the current market size and provides industry forecast. The market was valued at xx Million US$ in 2019, and is expected to grow at a CAGR of xx% during the period 2020-2027.
The report efficiently evaluates the current market size and provides forecast for the industry in terms of Value (US$ Mn) and Volume (Thousands Units).
Market is segmented by Types, Applications, Technology, End-use Industries, and Regions.
The report presents the current market size, and market forecast, market opportunities, key drivers and restraints, regulatory scenario, industry trend, PESTLE analysis, PORTER’s analysis, new product approvals/launch, promotion and marketing initiatives, pricing analysis, competitive landscape which help businesses in decision making. The analysis data is based on current and historical market trends which help in investment related decisions.
Custom research is crucial components of the business strategy which helps any organization to gain insight into specific business sector, aligned with specific area of interest. Thus, SMI offers more accurate, pragmatic, and actionable information specifically tailored to suit your business needs.

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