Telecom and IT industry

Online Help Desk Software Market 2020 By Manufacturers, Regions, Type, And Application, Forecast To 2026

  • Code : SMI20502
  • Pages : 130
  • Date : Feb, 2020
  • Category : Telecom and IT
  • |
  • Publisher : SMI



 

Impact Analysis of Covid-19

The complete version of the REPORT will include the impact of the COVID-19, and anticipated change on the future outlook of the industry, by taking into the account the political, economic, social, and technological parameters.

Summary

The global Online Help Desk Software Market is expected to witness a CAGR of xx% over the forecast period 2020-2026 and is expected to reach US$ xx million in 2026, from US$ xx million in 2019. 

The Online Help Desk Software Market report highlights product development and growth strategies such as merger and acquisition adopted by market players along with SWOT Analysis, PEST and Porter’s Five Forces analyses of the Online Help Desk Software Market, which highlight the strengths, weaknesses, opportunities, and commination of key companies. Moreover, the report offers two distinct market forecasts, one from the perspective of the producer and another from that of the consumer.

The various contributors involved in the value chain of the product include manufacturers, suppliers, distributors, intermediaries, and customers.

The Key Manufacturers covered in this Report:-

  • Freshdesk
  • LiveAgent
  • Vision Helpdesk
  • ManageEngine ServiceDesk Plus
  • SeamlessDesk
  • LiveChat
  • Bitrix24
  • HelpDesk
  • HarmonyPSA
  • SysAid
  • SolarWinds Service Desk
  • Giva
  • BOSS Solutions
  • InvGate Service Desk
  • VIZOR
  • Vivantio Pro
  • Front

By the Product Type, the market is primarily segmented into:

  • Cloud-based
  • Web-based

By Applications, the market is segmented into:

  • Large Enterprises
  • SME(Small and Medium-sized Enterprises)

The Report covers the following Regions:

  • North America
    • United States
    • Canada
    • Mexico
  • Asia Pacific
    • China
    • Japan
    • South Korea
    • India
    • Australia
    • Indonesia
    • Thailand
    • Malaysia
    • Philippines
    • Vietnam
  • Europe
    • Germany
    • France
    • UK
    • Italy
    • Russia
  • Central & South America
    • Brazil
  • Middle East & Africa
    • Turkey
    • GCC Countries
    • Egypt
    • South Africa

Objective of the Online Help Desk Software Market Report:

  • To assess the size of the market by value and volume
  • Analyze the Online Help Desk Software Market in terms of regions and major countries
  • Highlight recent developments and trends in the market
  • Offer perceptive data regarding major market players in terms of key developments, strategies, and product portfolio
  • Determine share of the Online Help Desk Software Market in terms of various segments such as by product type, application, and end-user
  • Offer accurate projection of the market for the forecast period using state-of –the-art tools and the current primary and secondary research approaches
  • Discuss major factors that impact growth of the Online Help Desk Software Market

The Online Help Desk Software Market engages the readers with all pivotal approaches to understand their position in the industry based on revenue or sales growth. The report efficiently evaluates the Online Help Desk Software Market from various dimensions to deliver an end-product that is informative, elaborate, and accurate and includes detailed market segmentation, regional analysis, and competition in the market. The information in the report is backed by annual company reports, financial reports, press releases, regulatory databases, government documents, and statistical databases.

For the data information by region, company, type and application, 2019 is considered as the base year. Whenever data information was unavailable for the base year, the prior year has been considered.

Key Stakeholders:

  • Material suppliers/wholesalers
  • Market Distributors/traders
  • Regulatory bodies
  • Research organizations, and consulting firms
  • Commercial research & developments (R&D)
  • Trade associations and industry bodies
  • Importers and exporters
  • End-use industries

Available Customizations:

Custom research is one of the most crucial components of the business strategy that helps an organization gain insight into specific business sector, aligned with its specific area of interest. Thus, SMI offers more accurate, pragmatic, and actionable information specifically tailored to suit your business needs.

Table of Contents

1 Report Overview
1.1 Study Scope
1.2 Key Market Segments
1.3 Players Covered
1.4 Market Analysis by Type
1.4.1 Global Online Help Desk Software Market Size Growth Rate by Type (2014-2025)
1.4.2 Cloud-based
1.4.3 Web-based
1.5 Market by Application
1.5.1 Global Online Help Desk Software Market Share by Application (2019-2025)
1.5.2 Large Enterprises
1.5.3 SME(Small and Medium-sized Enterprises)
1.6 Study Objectives
1.7 Years Considered

2 Global Growth Trends
2.1 Online Help Desk Software Market Size
2.2 Online Help Desk Software Growth Trends by Regions
2.2.1 Online Help Desk Software Market Size by Regions (2019-2025)
2.2.2 Online Help Desk Software Market Share by Regions (2014-2019)
2.3 Industry Trends
2.3.1 Market Top Trends
2.3.2 Market Drivers
2.3.3 Market Challenges
2.3.4 Porters Five Forces Analysis

3 Market Share by Key Players
3.1 Online Help Desk Software Market Size by by Players
3.1.1 Global Online Help Desk Software Revenue by by Players (2014-2019)
3.1.2 Global Online Help Desk Software Revenue Market Share by by Players (2014-2019)
3.1.3 Global Online Help Desk Software Market Concentration Ratio (CR5 and HHI)
3.2 Online Help Desk Software Key Players Head office and Area Served
3.3 Key Players Online Help Desk Software Product/Solution/Service
3.4 Date of Enter into Online Help Desk Software Market
3.5 Mergers & Acquisitions, Expansion Plans

4 Breakdown Data by Type and Application
4.1 Global Online Help Desk Software Market Size by Type (2014-2019)
4.2 Global Online Help Desk Software Market Size by Application (2014-2019)

5 North America
5.1 North America Online Help Desk Software Market Size (2014-2019)
5.2 Online Help Desk Software Key Players in North America
5.3 North America Online Help Desk Software Market Size by Type
5.4 North America Online Help Desk Software Market Size by Application

6 Europe
6.1 Europe Online Help Desk Software Market Size (2014-2019)
6.2 Online Help Desk Software Key Players in Europe
6.3 Europe Online Help Desk Software Market Size by Type
6.4 Europe Online Help Desk Software Market Size by Application

7 China
7.1 China Online Help Desk Software Market Size (2014-2019)
7.2 Online Help Desk Software Key Players in China
7.3 China Online Help Desk Software Market Size by Type
7.4 China Online Help Desk Software Market Size by Application

8 Japan
8.1 Japan Online Help Desk Software Market Size (2014-2019)
8.2 Online Help Desk Software Key Players in Japan
8.3 Japan Online Help Desk Software Market Size by Type
8.4 Japan Online Help Desk Software Market Size by Application

9 Southeast Asia
9.1 Southeast Asia Online Help Desk Software Market Size (2014-2019)
9.2 Online Help Desk Software Key Players in Southeast Asia
9.3 Southeast Asia Online Help Desk Software Market Size by Type
9.4 Southeast Asia Online Help Desk Software Market Size by Application

10 India
10.1 India Online Help Desk Software Market Size (2014-2019)
10.2 Online Help Desk Software Key Players in India
10.3 India Online Help Desk Software Market Size by Type
10.4 India Online Help Desk Software Market Size by Application

11 Central & South America
11.1 Central & South America Online Help Desk Software Market Size (2014-2019)
11.2 Online Help Desk Software Key Players in Central & South America
11.3 Central & South America Online Help Desk Software Market Size by Type
11.4 Central & South America Online Help Desk Software Market Size by Application

12 International Players Profiles
12.1 Freshdesk
12.1.1 Freshdesk Company Details
12.1.2 Company Description and Business Overview
12.1.3 Online Help Desk Software Introduction
12.1.4 Freshdesk Revenue in Online Help Desk Software Business (2014-2019))
12.1.5 Freshdesk Recent Development
12.2 LiveAgent
12.2.1 LiveAgent Company Details
12.2.2 Company Description and Business Overview
12.2.3 Online Help Desk Software Introduction
12.2.4 LiveAgent Revenue in Online Help Desk Software Business (2014-2019)
12.2.5 LiveAgent Recent Development
12.3 Vision Helpdesk
12.3.1 Vision Helpdesk Company Details
12.3.2 Company Description and Business Overview
12.3.3 Online Help Desk Software Introduction
12.3.4 Vision Helpdesk Revenue in Online Help Desk Software Business (2014-2019)
12.3.5 Vision Helpdesk Recent Development
12.4 ManageEngine ServiceDesk Plus
12.4.1 ManageEngine ServiceDesk Plus Company Details
12.4.2 Company Description and Business Overview
12.4.3 Online Help Desk Software Introduction
12.4.4 ManageEngine ServiceDesk Plus Revenue in Online Help Desk Software Business (2014-2019)
12.4.5 ManageEngine ServiceDesk Plus Recent Development
12.5 SeamlessDesk
12.5.1 SeamlessDesk Company Details
12.5.2 Company Description and Business Overview
12.5.3 Online Help Desk Software Introduction
12.5.4 SeamlessDesk Revenue in Online Help Desk Software Business (2014-2019)
12.5.5 SeamlessDesk Recent Development
12.6 LiveChat
12.6.1 LiveChat Company Details
12.6.2 Company Description and Business Overview
12.6.3 Online Help Desk Software Introduction
12.6.4 LiveChat Revenue in Online Help Desk Software Business (2014-2019)
12.6.5 LiveChat Recent Development
12.7 Bitrix24
12.7.1 Bitrix24 Company Details
12.7.2 Company Description and Business Overview
12.7.3 Online Help Desk Software Introduction
12.7.4 Bitrix24 Revenue in Online Help Desk Software Business (2014-2019)
12.7.5 Bitrix24 Recent Development
12.8 HelpDesk
12.8.1 HelpDesk Company Details
12.8.2 Company Description and Business Overview
12.8.3 Online Help Desk Software Introduction
12.8.4 HelpDesk Revenue in Online Help Desk Software Business (2014-2019)
12.8.5 HelpDesk Recent Development
12.9 HarmonyPSA
12.9.1 HarmonyPSA Company Details
12.9.2 Company Description and Business Overview
12.9.3 Online Help Desk Software Introduction
12.9.4 HarmonyPSA Revenue in Online Help Desk Software Business (2014-2019)
12.9.5 HarmonyPSA Recent Development
12.10 SysAid
12.10.1 SysAid Company Details
12.10.2 Company Description and Business Overview
12.10.3 Online Help Desk Software Introduction
12.10.4 SysAid Revenue in Online Help Desk Software Business (2014-2019)
12.10.5 SysAid Recent Development
12.11 SolarWinds Service Desk
12.12 Giva
12.13 BOSS Solutions
12.14 InvGate Service Desk
12.15 VIZOR
12.16 Vivantio Pro
12.17 Front

13 Market Forecast 2019-2025
13.1 Market Size Forecast by Product (2019-2025)
13.2 Market Size Forecast by Application (2019-2025)
13.3 Market Size Forecast by Regions
13.4 North America
13.5 Europe
13.6 China
13.7 Japan
13.8 Southeast Asia
13.9 India
13.10 Central & South America

14 Analyst's Viewpoints/Conclusions

15 Appendix
15.1 Research Methodology
15.1.1 Methodology/Research Approach
15.1.1.1 Research Programs/Design
15.1.1.2 Market Size Estimation
15.1.1.3 Market Breakdown and Data Triangulation
15.1.2 Data Source
15.1.2.1 Secondary Sources
15.1.2.2 Primary Sources
15.2 Disclaimer
15.3 Author Details

List of Table
List of Tables and Figures

Table Online Help Desk Software Key Market Segments
Table Key Players Online Help Desk Software Covered
Table Global Online Help Desk Software Market Size Growth Rate by Type 2018-2025 (Million US$)
Figuer Cloud-based Figures
Table Key Players of Cloud-based
Figuer Web-based Figures
Table Key Players of Web-based
Table Global Online Help Desk Software Market Size Growth by Application 2019-2025 (Million US$)
Figure Global Online Help Desk Software Market Share by Application in 2018 & 2025
Figure Large Enterprises Case Studies
Figure SME(Small and Medium-sized Enterprises) Case Studies
Figure Online Help Desk Software Report Years Considered
Figure Global Online Help Desk Software Market Size and Growth Rate 2014-2025 (Million US$)
Table Global Online Help Desk Software Market Size by Regions 2019-2025 (Million US$)
Table Global Online Help Desk Software Market Size by Regions 2019-2025 (Million US$)
Table Global Online Help Desk Software Market Share by Regions 2014-2019
Figure Global Online Help Desk Software Market Share by Regions 2014-2019
Figure Global Online Help Desk Software Market Share by Regions in 2018
Table Market Top Trends
Table Key Drivers: Impact Analysis (2019-2025)
Table Key Challenges
Figure PORTER'S FIVE FORCES ANALYSIS
Table Global Online Help Desk Software Revenue by by Players (2014-2019) (Million US$)
Table Global Online Help Desk Software Market Share by by Players (2014-2019)
Figure Global Online Help Desk Software Market Share by by Players in 2018
Table Global Online Help Desk Software by Players Market Concentration Ratio (CR5 and HHI)
Table Key Players Head office and Area Served
Table Key Players Online Help Desk Software Product/Solution/Service
Table Date of Enter into Online Help Desk Software Market
Table Mergers & Acquisitions, Expansion Plans
Table Global Online Help Desk Software Market Size by Type (2014-2019) (Million US$)
Table Global Online Help Desk Software Market Size Share by Type (2014-2019)
Figure Global Online Help Desk Software Market Size Market Share by Type (2014-2019)
Table Global Online Help Desk Software Market Size by Application (2014-2019) (Million US$)
Table Global Online Help Desk Software Market Size Share by Application (2014-2019)
Figure Global Online Help Desk Software Market Size Market Share by Application (2014-2019)
Figure Global Online Help Desk Software Revenue Market Share by Application in 2018
Figure North America Online Help Desk Software Market Size 2014-2019 (Million US$)
Table North America Key Players Online Help Desk Software Revenue (2018-2019) (Million US$)
Table North America Key Players Online Help Desk Software Market Share (2018-2019)
Table North America Online Help Desk Software Market Size by Type 2014-2019 (Million US$)
Table North America Online Help Desk Software Market Share by Type 2014-2019
Table North America Online Help Desk Software Market Size by Application 2014-2019 (Million US$)
Table North America Online Help Desk Software Market Share by Application 2014-2019
Figure Europe Online Help Desk Software Market Size 2014-2019 (Million US$)
Table Europe Key Players Online Help Desk Software Revenue (2018-2019) (Million US$)
Table Europe Key Players Online Help Desk Software Market Share (2018-2019)
Table Europe Online Help Desk Software Market Size by Type 2014-2019 (Million US$)
Table Europe Online Help Desk Software Market Share by Type 2014-2019
Table Europe Online Help Desk Software Market Size by Application 2014-2019 (Million US$)
Table Europe Online Help Desk Software Market Share by Application 2014-2019
Figure China Online Help Desk Software Market Size 2014-2019 (Million US$)
Table China Key Players Online Help Desk Software Revenue (2018-2019) (Million US$)
Table China Key Players Online Help Desk Software Market Share (2018-2019)
Table China Online Help Desk Software Market Size by Type 2014-2019 (Million US$)
Table China Online Help Desk Software Market Share by Type 2014-2019
Table China Online Help Desk Software Market Size by Application 2014-2019 (Million US$)
Table China Online Help Desk Software Market Share by Application 2014-2019
Figure Japan Online Help Desk Software Market Size 2014-2019 (Million US$)
Table Japan Key Players Online Help Desk Software Revenue (2018-2019) (Million US$)
Table Japan Key Players Online Help Desk Software Market Share (2018-2019)
Table Japan Online Help Desk Software Market Size by Type 2014-2019 (Million US$)
Table Japan Online Help Desk Software Market Share by Type 2014-2019
Table Japan Online Help Desk Software Market Size by Application 2014-2019 (Million US$)
Table Japan Online Help Desk Software Market Share by Application 2014-2019
Figure Southeast Asia Online Help Desk Software Market Size 2014-2019 (Million US$)
Table Southeast Asia Key Players Online Help Desk Software Revenue (2018-2019) (Million US$)
Table Southeast Asia Key Players Online Help Desk Software Market Share (2018-2019)
Table Southeast Asia Online Help Desk Software Market Size by Type 2014-2019 (Million US$)
Table Southeast Asia Online Help Desk Software Market Share by Type 2014-2019
Table Southeast Asia Online Help Desk Software Market Size by Application 2014-2019 (Million US$)
Table Southeast Asia Online Help Desk Software Market Share by Application 2014-2019
Figure India Online Help Desk Software Market Size 2014-2019 (Million US$)
Table India Key Players Online Help Desk Software Revenue (2018-2019) (Million US$)
Table India Key Players Online Help Desk Software Market Share (2018-2019)
Table India Online Help Desk Software Market Size by Type 2014-2019 (Million US$)
Table India Online Help Desk Software Market Share by Type 2014-2019
Table India Online Help Desk Software Market Size by Application 2014-2019 (Million US$)
Table India Online Help Desk Software Market Share by Application 2014-2019
Figure Central & South America Online Help Desk Software Market Size 2014-2019 (Million US$)
Table Central & South America Key Players Online Help Desk Software Revenue (2018-2019) (Million US$)
Table Central & South America Key Players Online Help Desk Software Market Share (2018-2019)
Table Central & South America Online Help Desk Software Market Size by Type 2014-2019 (Million US$)
Table Central & South America Online Help Desk Software Market Share by Type 2014-2019
Table Central & South America Online Help Desk Software Market Size by Application 2014-2019 (Million US$)
Table Central & South America Online Help Desk Software Market Share by Application 2014-2019
Table Freshdesk Company Details
Table Freshdesk Revenue in Online Help Desk Software Business 2014-2019 (Million US$)
Figure Freshdesk Revenue Growth Rate in Online Help Desk Software Business (2014-2019)
Table Freshdesk Recent Development
Table LiveAgent Company Details
Table LiveAgent Revenue in Online Help Desk Software Business 2014-2019 (Million US$)
Figure LiveAgent Revenue Growth Rate in Online Help Desk Software Business (2014-2019)
Table LiveAgent Recent Development
Table Vision Helpdesk Company Details
Table Vision Helpdesk Revenue in Online Help Desk Software Business 2014-2019 (Million US$)
Figure Vision Helpdesk Revenue Growth Rate in Online Help Desk Software Business (2014-2019)
Table Vision Helpdesk Recent Development
Table ManageEngine ServiceDesk Plus Company Details
Table ManageEngine ServiceDesk Plus Revenue in Online Help Desk Software Business 2014-2019 (Million US$)
Figure ManageEngine ServiceDesk Plus Revenue Growth Rate in Online Help Desk Software Business (2014-2019)
Table ManageEngine ServiceDesk Plus Recent Development
Table SeamlessDesk Company Details
Table SeamlessDesk Revenue in Online Help Desk Software Business 2014-2019 (Million US$)
Figure SeamlessDesk Revenue Growth Rate in Online Help Desk Software Business (2014-2019)
Table SeamlessDesk Recent Development
Table LiveChat Company Details
Table LiveChat Revenue in Online Help Desk Software Business 2014-2019 (Million US$)
Figure LiveChat Revenue Growth Rate in Online Help Desk Software Business (2014-2019)
Table LiveChat Recent Development
Table Bitrix24 Company Details
Table Bitrix24 Revenue in Online Help Desk Software Business 2014-2019 (Million US$)
Figure Bitrix24 Revenue Growth Rate in Online Help Desk Software Business (2014-2019)
Table Bitrix24 Recent Development
Table HelpDesk Company Details
Table HelpDesk Revenue in Online Help Desk Software Business 2014-2019 (Million US$)
Figure HelpDesk Revenue Growth Rate in Online Help Desk Software Business (2014-2019)
Table HelpDesk Recent Development
Table HarmonyPSA Company Details
Table HarmonyPSA Revenue in Online Help Desk Software Business 2014-2019 (Million US$)
Figure HarmonyPSA Revenue Growth Rate in Online Help Desk Software Business (2014-2019)
Table HarmonyPSA Recent Development
Table SysAid Company Details
Table SysAid Revenue in Online Help Desk Software Business 2014-2019 (Million US$)
Figure SysAid Revenue Growth Rate in Online Help Desk Software Business (2014-2019)
Table SysAid Recent Development
Table SolarWinds Service Desk Company Details
Table Giva Company Details
Table BOSS Solutions Company Details
Table InvGate Service Desk Company Details
Table VIZOR Company Details
Table Vivantio Pro Company Details
Table Front Company Details
Table Global Online Help Desk Software Market Size by Regions (Million US$) 2019-2025
Figure Global Online Help Desk Software Market Size Share by Regions (2019-2025)
Figure Global Online Help Desk Software Market Size Share by Regions in 2025
Figure North America Online Help Desk Software Market Size Forecast (2019-2025)(Million USD)
Figure Europe Online Help Desk Software Market Size Forecast (2019-2025)(Million USD)
Figure China Online Help Desk Software Market Size Forecast (2019-2025)(Million USD)
Figure Japan Online Help Desk Software Market Size Forecast (2019-2025)(Million USD)
Figure Southeast Asia Online Help Desk Software Market Size Forecast (2019-2025)(Million USD)
Figure India Online Help Desk Software Market Size Forecast (2019-2025)(Million USD)
Figure Central & South America Online Help Desk Software Market Size Forecast (2019-2025)(Million USD)
Table Global Online Help Desk Software Market Size by Product (2019-2025) (Million US$)
Figure Global Online Help Desk Software Market Size by Product (2019-2025)
Figure Global Online Help Desk Software Market Size by Product in 2025
Table Global Online Help Desk Software Market Size by Application (2019-2025) (Million US$)
Figure Global Online Help Desk Software Market Size by Application (2019-2025)
Figure Global Online Help Desk Software Market Size by Application in 2025
Table Research Programs/Design for This Report
Figure Bottom-up and Top-down Approaches for This Report
Figure Data Triangulation
Table Key Data Information from Secondary Sources
Table Key Data Information from Primary Sources
 



Contact Us

U.S.A :  +1-415-871-0703

UK :  +44-203-289-4040

JAPAN :  +81-50-5539-1737


Drop Us an email at

[email protected]

Frequently Asked Questions

The report efficiently evaluates the market from various dimensions to deliver an end-product that is informative, elaborate, and accurate and includes detailed market segmentation, regional analysis, and competitive landscape of the industry.
The report efficiently evaluates the current market size and provides industry forecast. The market was valued at xx Million US$ in 2019, and is expected to grow at a CAGR of xx% during the period 2020-2027.
The report efficiently evaluates the current market size and provides forecast for the industry in terms of Value (US$ Mn) and Volume (Thousands Units).
Market is segmented by Types, Applications, Technology, End-use Industries, and Regions.
The report presents the current market size, and market forecast, market opportunities, key drivers and restraints, regulatory scenario, industry trend, PESTLE analysis, PORTER’s analysis, new product approvals/launch, promotion and marketing initiatives, pricing analysis, competitive landscape which help businesses in decision making. The analysis data is based on current and historical market trends which help in investment related decisions.
Custom research is crucial components of the business strategy which helps any organization to gain insight into specific business sector, aligned with specific area of interest. Thus, SMI offers more accurate, pragmatic, and actionable information specifically tailored to suit your business needs.

Get In Touch

In search of customized market research solution? We are here to help you. Contact us.