Summary
The global Interactive Voice Response Ivr Market is expected to witness a CAGR of xx% over the forecast period 2020-2026 and is expected to reach US$ xx million in 2026, from US$ xx million in 2019.
The Interactive Voice Response Ivr Market report highlights product development and growth strategies such as merger and acquisition adopted by market players along with SWOT Analysis, PEST and Porter’s Five Forces analyses of the Interactive Voice Response Ivr Market, which highlight the strengths, weaknesses, opportunities, and commination of key companies. Moreover, the report offers two distinct market forecasts, one from the perspective of the producer and another from that of the consumer.
The various contributors involved in the value chain of the product include manufacturers, suppliers, distributors, intermediaries, and customers.
The Key Manufacturers covered in this Report:-
- inContact
- Nuance
- Genesys Telecommunication Laboratories
- 8x8
- AT&T
- Avaya
- Aspect Software Parent
- 24/7 Customer
- Verizon Communications
- Five9
- Cisco Systems
- Convergys
- West Corporation
- IVR Lab
- NewVoiceMedia
By the Product Type, the market is primarily segmented into:
- Speech Based
- Touch-tone Based
By Applications, the market is segmented into:
- BFSI
- Travel and Hospitality
- Pharma and Healthcare
- Telecommunications
- Government and Public Sector
- Transportation and Logistics
- ITES
- Media, Retail, and E-commerce
- Education
The Report covers the following Regions:
- North America
- United States
- Canada
- Mexico
- Asia Pacific
- China
- Japan
- South Korea
- India
- Australia
- Indonesia
- Thailand
- Malaysia
- Philippines
- Vietnam
- Europe
- Germany
- France
- UK
- Italy
- Russia
- Central & South America
- Middle East & Africa
- Turkey
- GCC Countries
- Egypt
- South Africa
Objective of the Interactive Voice Response Ivr Market Report:
- To assess the size of the market by value and volume
- Analyze the Interactive Voice Response Ivr Market in terms of regions and major countries
- Highlight recent developments and trends in the market
- Offer perceptive data regarding major market players in terms of key developments, strategies, and product portfolio
- Determine share of the Interactive Voice Response Ivr Market in terms of various segments such as by product type, application, and end-user
- Offer accurate projection of the market for the forecast period using state-of –the-art tools and the current primary and secondary research approaches
- Discuss major factors that impact growth of the Interactive Voice Response Ivr Market
The Interactive Voice Response Ivr Market engages the readers with all pivotal approaches to understand their position in the industry based on revenue or sales growth. The report efficiently evaluates the Interactive Voice Response Ivr Market from various dimensions to deliver an end-product that is informative, elaborate, and accurate and includes detailed market segmentation, regional analysis, and competition in the market. The information in the report is backed by annual company reports, financial reports, press releases, regulatory databases, government documents, and statistical databases.
For the data information by region, company, type and application, 2019 is considered as the base year. Whenever data information was unavailable for the base year, the prior year has been considered.
Key Stakeholders:
- Material suppliers/wholesalers
- Market Distributors/traders
- Regulatory bodies
- Research organizations, and consulting firms
- Commercial research & developments (R&D)
- Trade associations and industry bodies
- Importers and exporters
- End-use industries
Available Customizations:
Custom research is one of the most crucial components of the business strategy that helps an organization gain insight into specific business sector, aligned with its specific area of interest. Thus, SMI offers more accurate, pragmatic, and actionable information specifically tailored to suit your business needs.
Table of Contents
Interactive Voice Response (IVR) Market Report by Company, Regions, Types and Applications, Global Status and Forecast to 2025
1 Industry Overview of Interactive Voice Response (IVR)
1.1 Interactive Voice Response (IVR) Market Overview
1.1.1 Interactive Voice Response (IVR) Product Scope
1.1.2 Market Status and Outlook
1.2 Global Interactive Voice Response (IVR) Market Size and Analysis by Regions
1.2.1 North America
1.2.2 Europe
1.2.3 China
1.2.4 Rest of Asia Pacific
1.2.5 Central & South America
1.2.6 Middle East & Africa
1.3 Interactive Voice Response (IVR) Market by Type
1.3.1 Global Interactive Voice Response (IVR) Revenue (Million US$) and Growth Comparison by Type (2014-2025)
1.3.2 Global Interactive Voice Response (IVR) Revenue Market Share by Type in 2018
1.3.3 Speech Based
1.3.4 Touch-tone Based
1.4 Interactive Voice Response (IVR) Market by End Users/Application
1.4.1 BFSI
1.4.2 Travel and Hospitality
1.4.3 Pharma and Healthcare
1.4.4 Telecommunications
1.4.5 Government and Public Sector
1.4.6 Transportation and Logistics
1.4.7 ITES
1.4.8 Media, Retail, and E-commerce
1.4.9 Education
2 Global Interactive Voice Response (IVR) Competition Analysis by Players
2.1 Global Interactive Voice Response (IVR) Market Size (Million US$) by Players (2014-2019)
2.2 Competitive Status
2.2.1 Market Concentration Rate
2.2.2 Product/Service Differences
2.2.3 Mergers & Acquisitions, Expansion Plans
3 Company (Top Players) Profiles and Key Data
3.1 inContact
3.1.1 Company Profile
3.1.2 Main Business/Business Overview
3.1.3 Products, Services and Solutions
3.1.4 Interactive Voice Response (IVR) Revenue (Value) (2014-2019)
3.1.5 Recent Developments
3.2 Nuance
3.2.1 Company Profile
3.2.2 Main Business/Business Overview
3.2.3 Products, Services and Solutions
3.2.4 Interactive Voice Response (IVR) Revenue (Value) (2014-2019)
3.2.5 Recent Developments
3.3 Genesys Telecommunication Laboratories
3.3.1 Company Profile
3.3.2 Main Business/Business Overview
3.3.3 Products, Services and Solutions
3.3.4 Interactive Voice Response (IVR) Revenue (Value) (2014-2019)
3.3.5 Recent Developments
3.4 8x8
3.4.1 Company Profile
3.4.2 Main Business/Business Overview
3.4.3 Products, Services and Solutions
3.4.4 Interactive Voice Response (IVR) Revenue (Value) (2014-2019)
3.4.5 Recent Developments
3.5 AT&T
3.5.1 Company Profile
3.5.2 Main Business/Business Overview
3.5.3 Products, Services and Solutions
3.5.4 Interactive Voice Response (IVR) Revenue (Value) (2014-2019)
3.5.5 Recent Developments
3.6 Avaya
3.6.1 Company Profile
3.6.2 Main Business/Business Overview
3.6.3 Products, Services and Solutions
3.6.4 Interactive Voice Response (IVR) Revenue (Value) (2014-2019)
3.6.5 Recent Developments
3.7 Aspect Software Parent
3.7.1 Company Profile
3.7.2 Main Business/Business Overview
3.7.3 Products, Services and Solutions
3.7.4 Interactive Voice Response (IVR) Revenue (Value) (2014-2019)
3.7.5 Recent Developments
3.8 24/7 Customer
3.8.1 Company Profile
3.8.2 Main Business/Business Overview
3.8.3 Products, Services and Solutions
3.8.4 Interactive Voice Response (IVR) Revenue (Value) (2014-2019)
3.8.5 Recent Developments
3.9 Verizon Communications
3.9.1 Company Profile
3.9.2 Main Business/Business Overview
3.9.3 Products, Services and Solutions
3.9.4 Interactive Voice Response (IVR) Revenue (Value) (2014-2019)
3.9.5 Recent Developments
3.10 Five9
3.10.1 Company Profile
3.10.2 Main Business/Business Overview
3.10.3 Products, Services and Solutions
3.10.4 Interactive Voice Response (IVR) Revenue (Value) (2014-2019)
3.10.5 Recent Developments
3.11 Cisco Systems
3.12 Convergys
3.13 West Corporation
3.14 IVR Lab
3.15 NewVoiceMedia
4 Global Interactive Voice Response (IVR) Market Size by Type and Application (2014-2019)
4.1 Global Interactive Voice Response (IVR) Market Size by Type (2014-2019)
4.2 Global Interactive Voice Response (IVR) Market Size by Application (2014-2019)
4.3 Potential Application of Interactive Voice Response (IVR) in Future
4.4 Top Consumer/End Users of Interactive Voice Response (IVR)
5 North America Interactive Voice Response (IVR) Development Status and Outlook
5.1 North America Interactive Voice Response (IVR) Market Size (2014-2019)
5.2 North America Interactive Voice Response (IVR) Market Size and Market Share by Players (2014-2019)
5.3 North America Interactive Voice Response (IVR) Market Size by Application (2014-2019)
6 Europe Interactive Voice Response (IVR) Development Status and Outlook
6.1 Europe Interactive Voice Response (IVR) Market Size (2014-2019)
6.2 Europe Interactive Voice Response (IVR) Market Size and Market Share by Players (2014-2019)
6.3 Europe Interactive Voice Response (IVR) Market Size by Application (2014-2019)
7 China Interactive Voice Response (IVR) Development Status and Outlook
7.1 China Interactive Voice Response (IVR) Market Size (2014-2019)
7.2 China Interactive Voice Response (IVR) Market Size and Market Share by Players (2014-2019)
7.3 China Interactive Voice Response (IVR) Market Size by Application (2014-2019)
8 Rest of Asia Pacific Interactive Voice Response (IVR) Development Status and Outlook
8.1 Rest of Asia Pacific Interactive Voice Response (IVR) Market Size (2014-2019)
8.2 Rest of Asia Pacific Interactive Voice Response (IVR) Market Size and Market Share by Players (2014-2019)
8.3 Rest of Asia Pacific Interactive Voice Response (IVR) Market Size by Application (2014-2019)
9 Central & South America Interactive Voice Response (IVR) Development Status and Outlook
9.1 Central & South America Interactive Voice Response (IVR) Market Size (2014-2019)
9.2 Central & South America Interactive Voice Response (IVR) Market Size and Market Share by Players (2014-2019)
9.3 Central & South America Interactive Voice Response (IVR) Market Size by Application (2014-2019)
10 Middle East & Africa Interactive Voice Response (IVR) Development Status and Outlook
10.1 Middle East & Africa Interactive Voice Response (IVR) Market Size (2014-2019)
10.2 Middle East & Africa Interactive Voice Response (IVR) Market Size and Market Share by Players (2014-2019)
10.3 Middle East & Africa Interactive Voice Response (IVR) Market Size by Application (2014-2019)
11 Market Forecast by Regions and Application (2019-2025)
11.1 Global Interactive Voice Response (IVR) Market Size by Regions (2019-2025)
11.1.1 North America Interactive Voice Response (IVR) Revenue and Growth Rate (2019-2025)
11.1.2 Europe Interactive Voice Response (IVR) Revenue and Growth Rate (2019-2025)
11.1.3 China Interactive Voice Response (IVR) Revenue and Growth Rate (2019-2025)
11.1.4 Rest of Asia Pacific Interactive Voice Response (IVR) Revenue and Growth Rate (2019-2025)
11.1.5 Central & South America Interactive Voice Response (IVR) Revenue and Growth Rate (2019-2025)
11.1.6 Middle East & Africa Interactive Voice Response (IVR) Revenue and Growth Rate (2019-2025)
11.2 Global Interactive Voice Response (IVR) Market Size by Application (2019-2025)
11.3 The Market Drivers in Future
12 Interactive Voice Response (IVR) Market Dynamics
12.1 Industry Trends
12.2 Market Drivers
12.3 Market Challenges
12.4 Porters Five Forces Analysis
13 Research Finding /Conclusion
14 Methodology and Data Source
14.1 Methodology/Research Approach
14.1.1 Research Programs/Design
14.1.2 Market Size Estimation
14.1.3 Market Breakdown and Data Triangulation
14.2 Data Source
14.2.1 Secondary Sources
14.2.2 Primary Sources
14.3 Disclaimer
14.4 Author List
List of Table
List of Tables and Figures
Figure Global Interactive Voice Response (IVR) Market Size (Million USD) Status and Outlook (2014-2025)
Table Global Interactive Voice Response (IVR) Market Size (Million USD) and Growth Rate by Regions (2014-2025)
Figure Global Interactive Voice Response (IVR) Market Share by Regions (2014-2019)
Figure North America Interactive Voice Response (IVR) Market Size (Million USD) and Growth Rate (2014-2019)
Figure Europe Interactive Voice Response (IVR) Market Size (Million USD) and Growth Rate (2014-2019)
Figure China Interactive Voice Response (IVR) Market Size (Million USD) and Growth Rate (2014-2019)
Figure Rest of Asia Pacific Interactive Voice Response (IVR) Market Size (Million USD) and Growth Rate (2014-2019)
Figure Central & South America Interactive Voice Response (IVR) Market Size (Million USD) and Growth Rate (2014-2019)
Figure Middle East & Africa Interactive Voice Response (IVR) Market Size (Million USD) and Growth Rate (2014-2019)
Figure Global Interactive Voice Response (IVR) Market Share by Type in 2018 & 2025
Figure Speech Based Market Size (Million USD) and Growth Rate (2014-2019)
Figure Touch-tone Based Market Size (Million USD) and Growth Rate (2014-2019)
Table Global Interactive Voice Response (IVR) Market Size (Million US$) Comparison by Application (2014-2025)
Figure Global Interactive Voice Response (IVR) Market Share by Application in 2018 & 2025
Figure Interactive Voice Response (IVR) Market Size (Million USD) and Growth Rate in BFSI (2014-2019)
Figure Interactive Voice Response (IVR) Market Size (Million USD) and Growth Rate in Travel and Hospitality (2014-2019)
Figure Interactive Voice Response (IVR) Market Size (Million USD) and Growth Rate in Pharma and Healthcare (2014-2019)
Figure Interactive Voice Response (IVR) Market Size (Million USD) and Growth Rate in Telecommunications (2014-2019)
Figure Interactive Voice Response (IVR) Market Size (Million USD) and Growth Rate in Government and Public Sector (2014-2019)
Figure Interactive Voice Response (IVR) Market Size (Million USD) and Growth Rate in Transportation and Logistics (2014-2019)
Figure Interactive Voice Response (IVR) Market Size (Million USD) and Growth Rate in ITES (2014-2019)
Figure Interactive Voice Response (IVR) Market Size (Million USD) and Growth Rate in Media, Retail, and E-commerce (2014-2019)
Figure Interactive Voice Response (IVR) Market Size (Million USD) and Growth Rate in Education (2014-2019)
Table Global Interactive Voice Response (IVR) Revenue (Million US$) by Players (2014-2019)
Table Global Interactive Voice Response (IVR) Revenue Market Share by Players (2014-2019)
Eigure Interactive Voice Response (IVR) Market Size Share by Players in 2018
Table Global Interactive Voice Response (IVR) Manufacturers Market Concentration Ratio (CR5 and HHI)
Figure Global Top 5 Players Interactive Voice Response (IVR) Market Share in 2018
Figure Global Top 10 Players Interactive Voice Response (IVR) Market Share in 2018
Table Interactive Voice Response (IVR) Key Players Product/Service
Table Mergers & Acquisitions, Expansion Plans
Table inContact Basic Information List
Table inContact Description and Business Overview
Table inContact Interactive Voice Response (IVR) Products, Services and Solutions
Table Revenue (Million US$) in Interactive Voice Response (IVR) Business of inContact (2014-2019)
Table inContact Interactive Voice Response (IVR) Recent Developments
Table Nuance Basic Information List
Table Nuance Description and Business Overview
Table Nuance Interactive Voice Response (IVR) Products, Services and Solutions
Table Revenue (Million US$) in Interactive Voice Response (IVR) Business of Nuance (2014-2019)
Table Nuance Interactive Voice Response (IVR) Recent Developments
Table Genesys Telecommunication Laboratories Basic Information List
Table Genesys Telecommunication Laboratories Description and Business Overview
Table Genesys Telecommunication Laboratories Interactive Voice Response (IVR) Products, Services and Solutions
Table Revenue (Million US$) in Interactive Voice Response (IVR) Business of Genesys Telecommunication Laboratories (2014-2019)
Table Genesys Telecommunication Laboratories Interactive Voice Response (IVR) Recent Developments
Table 8x8 Basic Information List
Table 8x8 Description and Business Overview
Table 8x8 Interactive Voice Response (IVR) Products, Services and Solutions
Table Revenue (Million US$) in Interactive Voice Response (IVR) Business of 8x8 (2014-2019)
Table 8x8 Interactive Voice Response (IVR) Recent Developments
Table AT&T Basic Information List
Table AT&T Description and Business Overview
Table AT&T Interactive Voice Response (IVR) Products, Services and Solutions
Table Revenue (Million US$) in Interactive Voice Response (IVR) Business of AT&T (2014-2019)
Table AT&T Interactive Voice Response (IVR) Recent Developments
Table Avaya Basic Information List
Table Avaya Description and Business Overview
Table Avaya Interactive Voice Response (IVR) Products, Services and Solutions
Table Revenue (Million US$) in Interactive Voice Response (IVR) Business of Avaya (2014-2019)
Table Avaya Interactive Voice Response (IVR) Recent Developments
Table Aspect Software Parent Basic Information List
Table Aspect Software Parent Description and Business Overview
Table Aspect Software Parent Interactive Voice Response (IVR) Products, Services and Solutions
Table Revenue (Million US$) in Interactive Voice Response (IVR) Business of Aspect Software Parent (2014-2019)
Table Aspect Software Parent Interactive Voice Response (IVR) Recent Developments
Table 24/7 Customer Basic Information List
Table 24/7 Customer Description and Business Overview
Table 24/7 Customer Interactive Voice Response (IVR) Products, Services and Solutions
Table Revenue (Million US$) in Interactive Voice Response (IVR) Business of 24/7 Customer (2014-2019)
Table 24/7 Customer Interactive Voice Response (IVR) Recent Developments
Table Verizon Communications Basic Information List
Table Verizon Communications Description and Business Overview
Table Verizon Communications Interactive Voice Response (IVR) Products, Services and Solutions
Table Revenue (Million US$) in Interactive Voice Response (IVR) Business of Verizon Communications (2014-2019)
Table Verizon Communications Interactive Voice Response (IVR) Recent Developments
Table Five9 Basic Information List
Table Five9 Description and Business Overview
Table Five9 Interactive Voice Response (IVR) Products, Services and Solutions
Table Revenue (Million US$) in Interactive Voice Response (IVR) Business of Five9 (2014-2019)
Table Five9 Interactive Voice Response (IVR) Recent Developments
Table Cisco Systems Basic Information List
Table Convergys Basic Information List
Table West Corporation Basic Information List
Table IVR Lab Basic Information List
Table NewVoiceMedia Basic Information List
Table Global Interactive Voice Response (IVR) Market Size by Type (2014-2019) (Million US$)
Figure Global Interactive Voice Response (IVR) Revenue Market Share by Type in 2018
Table Global Interactive Voice Response (IVR) Market Size by Application (2014-2019) (Million US$)
Figure Global Interactive Voice Response (IVR) Revenue Market by Application in 2018
Table Top Consumer/End Users of Interactive Voice Response (IVR)
Figure North America Interactive Voice Response (IVR) Market Size and Growth Rate(2014-2019) (Million USD)
Table North America Interactive Voice Response (IVR) Market Size by Players (2014-2019)(Million US$)
Figure North America Interactive Voice Response (IVR) Market Size Share by Players in 2018
Table North America Interactive Voice Response (IVR) Market Size by Application (2014-2019) (Million US$)
Figure North America Interactive Voice Response (IVR) Revenue Market Share by Application (2014-2019)
Figure North America Interactive Voice Response (IVR) Market Size Share by Application in 2018
Figure Europe Interactive Voice Response (IVR) Market Size and Growth Rate(2014-2019) (Million USD)
Table Europe Interactive Voice Response (IVR) Market Size by Players (2014-2019)(Million US$)
Figure Europe Interactive Voice Response (IVR) Market Size Share by Players in 2018
Table Europe Interactive Voice Response (IVR) Market Size by Application (2014-2019) (Million US$)
Figure Europe Interactive Voice Response (IVR) Revenue Market Share by Application (2014-2019)
Figure Europe Interactive Voice Response (IVR) Market Size Share by Application in 2018
Figure China Interactive Voice Response (IVR) Market Size and Growth Rate(2014-2019) (Million USD)
Table China Interactive Voice Response (IVR) Market Size by Players (2014-2019)(Million US$)
Figure China Interactive Voice Response (IVR) Market Size Share by Players in 2018
Table China Interactive Voice Response (IVR) Market Size by Application (2014-2019) (Million US$)
Figure China Interactive Voice Response (IVR) Revenue Market Share by Application (2014-2019)
Figure China Interactive Voice Response (IVR) Market Size Share by Application in 2018
Figure Rest of Asia Pacific Interactive Voice Response (IVR) Market Size and Growth Rate(2014-2019) (Million USD)
Table Rest of Asia Pacific Interactive Voice Response (IVR) Market Size by Players (2014-2019)(Million US$)
Figure Rest of Asia Pacific Interactive Voice Response (IVR) Market Size Share by Players in 2018
Table Rest of Asia Pacific Interactive Voice Response (IVR) Market Size by Application (2014-2019) (Million US$)
Figure Rest of Asia Pacific Interactive Voice Response (IVR) Revenue Market Share by Application (2014-2019)
Figure Rest of Asia Pacific Interactive Voice Response (IVR) Market Size Share by Application in 2018
Figure Central & South America Interactive Voice Response (IVR) Market Size and Growth Rate(2014-2019) (Million USD)
Table Central & South America Interactive Voice Response (IVR) Market Size by Players (2014-2019)(Million US$)
Figure Central & South America Interactive Voice Response (IVR) Market Size Share by Players in 2018
Table Central & South America Interactive Voice Response (IVR) Market Size by Application (2014-2019) (Million US$)
Figure Central & South America Interactive Voice Response (IVR) Revenue Market Share by Application (2014-2019)
Figure Central & South America Interactive Voice Response (IVR) Market Size Share by Application in 2018
Figure Middle East & Africa Interactive Voice Response (IVR) Market Size and Growth Rate(2014-2019) (Million USD)
Table Middle East & Africa Interactive Voice Response (IVR) Market Size by Players (2014-2019)(Million US$)
Figure Middle East & Africa Interactive Voice Response (IVR) Market Size Share by Players in 2018
Table Middle East & Africa Interactive Voice Response (IVR) Market Size by Application (2014-2019) (Million US$)
Figure Middle East & Africa Interactive Voice Response (IVR) Revenue Market Share by Application (2014-2019)
Figure Middle East & Africa Interactive Voice Response (IVR) Market Size Share by Application in 2018
Figure Global Interactive Voice Response (IVR) Market Size and Growth Rate (Value) (2019-2025) (Million US$)
Table Global Interactive Voice Response (IVR) Market Size by Regions (2019-2025) (Million US$)
Figure Global Interactive Voice Response (IVR) Market Size Share by Regions (2019-2025)
Figure Global Interactive Voice Response (IVR) Market Size Share by Regions in 2025
Figure North America Interactive Voice Response (IVR) Revenue (Million USD) and Growth Rate (2019-2025)
Figure Europe Interactive Voice Response (IVR) Revenue (Million USD) and Growth Rate (2019-2025)
Figure China Interactive Voice Response (IVR) Revenue (Million USD) and Growth Rate (2019-2025)
Figure Rest of Asia Pacific Interactive Voice Response (IVR) Revenue (Million USD) and Growth Rate (2019-2025)
Figure Central & South America Interactive Voice Response (IVR) Revenue (Million USD) and Growth Rate (2019-2025)
Figure Middle East & Africa Interactive Voice Response (IVR) Revenue (Million USD) and Growth Rate (2019-2025)
Table Global Interactive Voice Response (IVR) Market Size by Application (2019-2025) (Million USD)
Figure Global Interactive Voice Response (IVR) Market Size by Application (2019-2025)
Figure Global Interactive Voice Response (IVR) Market Size by Application in 2025
Table Global Interactive Voice Response (IVR) Market Size by Type (2019-2025) (Million US$)
Figure Global Interactive Voice Response (IVR) Market Size by Type (2019-2025)
Figure Global Interactive Voice Response (IVR) Market Size by Type in 2025
Table Market Top Trends
Table Key Drivers: Impact Analysis (2019-2025)
Table Key Challenges
Figure Porter's Five Forces Analysis
Table Research Programs/Design for This Report
Figure Bottom-up and Top-down Approaches for This Report
Figure Data Triangulation
Table Key Data Information from Secondary Sources
Table Key Data Information from Primary Sources
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