In this report, the global Chatbots market is valued at USD XX million in 2019 and is expected to reach USD XX million by the end of 2025, growing at a CAGR of XX% between 2019 and 2025.
Chatbots are software applications that conduct online conversations via text. Instead of human agents, chatbots can handle all customer service tasks. They can respond to customer questions and provide customer service. They can also be used to improve sales and marketing efforts by automating repetitive tasks. They can understand the customer's needs and answer basic customer inquiries. It can use various kinds of information to determine the next steps to take.
Emerging Over-the-Top (OTT) messaging applications such as Facebook Messenger, WhatsApp, and WeChat, etc. is driving growth of the Chatbots market. Growing preferences for messaging applications over social networking site among consumers is again anticipated to foster growth of the market. Rising popularity of chatbots as businesses are rapidly adopting automation in order to increase sale and expand customer base is further anticipated to augment growth of the Chatbots market. Continued innovation by key players in the market will favor the growth of the market. For instance, in June 2017, Comm100 has announce the launch of new Chatbot, to support business ready for the future of customer service.
North America is expected to gain significant growth over the forecast period owing to the increasing usage of chatbots for businesses. According to Drift, 27% of adult clients in the United States are ready to purchase basic goods through a chatbot, 13% of adults in the US have at least once bought expensive items using chatbots. In America customers boldly use chatbots (including voice assistants, as a separate category of intelligent chatbots) according to Edison, 16% of Americans own smart speakers such as Amazon Alexa or Google Home.
Key Developments:
- In September 2021, Ada Health has announced a partnership with AXA OneHealth, an Egypt-based subsidiary of AXA. The partnership will integrate Ada’s AI-based enterprise solutions and provide AXA OneHealth’s users with on-demand access to health guidance.
- In June 2021, Talisma Corporation Pvt. Ltd., a provider of customer experience solutions, announced that it has partnered with Active Intelligence Pte Ltd, a Singapore Fintech start-up. The partnership strengthens Talisma’s technology products and solutions enabling it to integrate a next-gen conversational AI chatbot into its platform and offer it to its BFSI customers.
- In March 2021, Royal Philips and Orbita Inc., an innovative provider of conversational artificial intelligence (AI) solutions for healthcare, announced a partnership agreement to co-create next-generation conversational virtual assistants for Philips’ consumer health and patient support applications.
Geographically, this report is segmented into several key Regions, with production, consumption, revenue (million USD), market share and growth rate of Chatbots in these regions, from 2014 to 2025 (forecast), covering
North America
Europe
China
Japan
Southeast Asia
India
Global Chatbots market competition by top manufacturers, with production, price, revenue (value) and market share for each manufacturer; the top players including
Apple
Baidu
Applied Voice & Speech Technologies
CogniCor
Google
Facebook
Microsoft
Artificial Solutions
Botego
CodeBaby
Living Actor (Cantoche)
Creative Virtual
CX Company
EasilyDo
IBM
Inbenta Technologies
Interactions
IPsoft
Ivee
Jibo
MindMeld
Next IT
Nuance
On the basis of product, this report displays the production, revenue, price, market share and growth rate of each type, primarily split into
TalkBot
Elbot
ELise
On the basis on the end users/applications, this report focuses on the status and outlook for major applications/end users, consumption (sales), market share and growth rate of Chatbots for each application, including
Desktop PC
Laptop
Phone
Pad
If you have any special requirements, please let us know and we will offer you the report as you want.
Table of Contents
Global Chatbots Market Research Report 2019
1 Chatbots Market Overview
1.1 Product Overview and Scope of Chatbots
1.2 Chatbots Segment by Type (Product Category)
1.2.1 Global Chatbots Production and CAGR (%) Comparison by Type (Product Category)(2014-2024)
1.2.2 Global Chatbots Production Market Share by Type (Product Category) in 2018
1.2.3 TalkBot
1.2.4 Elbot
1.2.5 ELise
1.3 Global Chatbots Segment by Application
1.3.1 Chatbots Consumption (Sales) Comparison by Application (2014-2024)
1.3.2 Desktop PC
1.3.3 Laptop
1.3.4 Phone
1.3.5 Pad
1.4 Global Chatbots Market by Region (2014-2024)
1.4.1 Global Chatbots Market Size (Value) and CAGR (%) Comparison by Region (2014-2024)
1.4.2 North America Status and Prospect (2014-2024)
1.4.3 Europe Status and Prospect (2014-2024)
1.4.4 China Status and Prospect (2014-2024)
1.4.5 Japan Status and Prospect (2014-2024)
1.4.6 Southeast Asia Status and Prospect (2014-2024)
1.4.7 India Status and Prospect (2014-2024)
1.5 Global Market Size (Value) of Chatbots (2014-2024)
1.5.1 Global Chatbots Revenue Status and Outlook (2014-2024)
1.5.2 Global Chatbots Capacity, Production Status and Outlook (2014-2024)
2 Global Chatbots Market Competition by Manufacturers
2.1 Global Chatbots Capacity, Production and Share by Manufacturers (2014-2019)
2.1.1 Global Chatbots Capacity and Share by Manufacturers (2014-2019)
2.1.2 Global Chatbots Production and Share by Manufacturers (2014-2019)
2.2 Global Chatbots Revenue and Share by Manufacturers (2014-2019)
2.3 Global Chatbots Average Price by Manufacturers (2014-2019)
2.4 Manufacturers Chatbots Manufacturing Base Distribution, Sales Area and Product Type
2.5 Chatbots Market Competitive Situation and Trends
2.5.1 Chatbots Market Concentration Rate
2.5.2 Chatbots Market Share of Top 3 and Top 5 Manufacturers
2.5.3 Mergers & Acquisitions, Expansion
3 Global Chatbots Capacity, Production, Revenue (Value) by Region (2014-2019)
3.1 Global Chatbots Capacity and Market Share by Region (2014-2019)
3.2 Global Chatbots Production and Market Share by Region (2014-2019)
3.3 Global Chatbots Revenue (Value) and Market Share by Region (2014-2019)
3.4 Global Chatbots Capacity, Production, Revenue, Price and Gross Margin (2014-2019)
3.5 North America Chatbots Capacity, Production, Revenue, Price and Gross Margin (2014-2019)
3.6 Europe Chatbots Capacity, Production, Revenue, Price and Gross Margin (2014-2019)
3.7 China Chatbots Capacity, Production, Revenue, Price and Gross Margin (2014-2019)
3.8 Japan Chatbots Capacity, Production, Revenue, Price and Gross Margin (2014-2019)
3.9 Southeast Asia Chatbots Capacity, Production, Revenue, Price and Gross Margin (2014-2019)
3.10 India Chatbots Capacity, Production, Revenue, Price and Gross Margin (2014-2019)
4 Global Chatbots Supply (Production), Consumption, Export, Import by Region (2014-2019)
4.1 Global Chatbots Consumption by Region (2014-2019)
4.2 North America Chatbots Production, Consumption, Export, Import (2014-2019)
4.3 Europe Chatbots Production, Consumption, Export, Import (2014-2019)
4.4 China Chatbots Production, Consumption, Export, Import (2014-2019)
4.5 Japan Chatbots Production, Consumption, Export, Import (2014-2019)
4.6 Southeast Asia Chatbots Production, Consumption, Export, Import (2014-2019)
4.7 India Chatbots Production, Consumption, Export, Import (2014-2019)
5 Global Chatbots Production, Revenue (Value), Price Trend by Type
5.1 Global Chatbots Production and Market Share by Type (2014-2019)
5.2 Global Chatbots Revenue and Market Share by Type (2014-2019)
5.3 Global Chatbots Price by Type (2014-2019)
5.4 Global Chatbots Production Growth by Type (2014-2019)
6 Global Chatbots Market Analysis by Application
6.1 Global Chatbots Consumption and Market Share by Application (2014-2019)
6.2 Global Chatbots Consumption Growth Rate by Application (2014-2019)
6.3 Market Drivers and Opportunities
6.3.1 Potential Applications
6.3.2 Emerging Markets/Countries
7 Global Chatbots Manufacturers Profiles/Analysis
7.1 Apple
7.1.1 Company Basic Information, Manufacturing Base, Sales Area and Its Competitors
7.1.2 Chatbots Product Category, Application and Specification
7.1.2.1 Product A
7.1.2.2 Product B
7.1.3 Apple Chatbots Capacity, Production, Revenue, Price and Gross Margin (2014-2019)
7.1.4 Main Business/Business Overview
7.2 Baidu
7.2.1 Company Basic Information, Manufacturing Base, Sales Area and Its Competitors
7.2.2 Chatbots Product Category, Application and Specification
7.2.2.1 Product A
7.2.2.2 Product B
7.2.3 Baidu Chatbots Capacity, Production, Revenue, Price and Gross Margin (2014-2019)
7.2.4 Main Business/Business Overview
7.3 Applied Voice & Speech Technologies
7.3.1 Company Basic Information, Manufacturing Base, Sales Area and Its Competitors
7.3.2 Chatbots Product Category, Application and Specification
7.3.2.1 Product A
7.3.2.2 Product B
7.3.3 Applied Voice & Speech Technologies Chatbots Capacity, Production, Revenue, Price and Gross Margin (2014-2019)
7.3.4 Main Business/Business Overview
7.4 CogniCor
7.4.1 Company Basic Information, Manufacturing Base, Sales Area and Its Competitors
7.4.2 Chatbots Product Category, Application and Specification
7.4.2.1 Product A
7.4.2.2 Product B
7.4.3 CogniCor Chatbots Capacity, Production, Revenue, Price and Gross Margin (2014-2019)
7.4.4 Main Business/Business Overview
7.5 Google
7.5.1 Company Basic Information, Manufacturing Base, Sales Area and Its Competitors
7.5.2 Chatbots Product Category, Application and Specification
7.5.2.1 Product A
7.5.2.2 Product B
7.5.3 Google Chatbots Capacity, Production, Revenue, Price and Gross Margin (2014-2019)
7.5.4 Main Business/Business Overview
7.6 Facebook
7.6.1 Company Basic Information, Manufacturing Base, Sales Area and Its Competitors
7.6.2 Chatbots Product Category, Application and Specification
7.6.2.1 Product A
7.6.2.2 Product B
7.6.3 Facebook Chatbots Capacity, Production, Revenue, Price and Gross Margin (2014-2019)
7.6.4 Main Business/Business Overview
7.7 Microsoft
7.7.1 Company Basic Information, Manufacturing Base, Sales Area and Its Competitors
7.7.2 Chatbots Product Category, Application and Specification
7.7.2.1 Product A
7.7.2.2 Product B
7.7.3 Microsoft Chatbots Capacity, Production, Revenue, Price and Gross Margin (2014-2019)
7.7.4 Main Business/Business Overview
7.8 Artificial Solutions
7.8.1 Company Basic Information, Manufacturing Base, Sales Area and Its Competitors
7.8.2 Chatbots Product Category, Application and Specification
7.8.2.1 Product A
7.8.2.2 Product B
7.8.3 Artificial Solutions Chatbots Capacity, Production, Revenue, Price and Gross Margin (2014-2019)
7.8.4 Main Business/Business Overview
7.9 Botego
7.9.1 Company Basic Information, Manufacturing Base, Sales Area and Its Competitors
7.9.2 Chatbots Product Category, Application and Specification
7.9.2.1 Product A
7.9.2.2 Product B
7.9.3 Botego Chatbots Capacity, Production, Revenue, Price and Gross Margin (2014-2019)
7.9.4 Main Business/Business Overview
7.10 CodeBaby
7.10.1 Company Basic Information, Manufacturing Base, Sales Area and Its Competitors
7.10.2 Chatbots Product Category, Application and Specification
7.10.2.1 Product A
7.10.2.2 Product B
7.10.3 CodeBaby Chatbots Capacity, Production, Revenue, Price and Gross Margin (2014-2019)
7.10.4 Main Business/Business Overview
7.11 Living Actor (Cantoche)
7.12 Creative Virtual
7.13 CX Company
7.14 EasilyDo
7.15 IBM
7.16 Inbenta Technologies
7.17 Interactions
7.18 IPsoft
7.19 Ivee
7.20 Jibo
7.21 MindMeld
7.22 Next IT
7.23 Nuance
8 Chatbots Manufacturing Cost Analysis
8.1 Chatbots Key Raw Materials Analysis
8.1.1 Key Raw Materials
8.1.2 Price Trend of Key Raw Materials
8.1.3 Key Suppliers of Raw Materials
8.1.4 Market Concentration Rate of Raw Materials
8.2 Proportion of Manufacturing Cost Structure
8.2.1 Raw Materials
8.2.2 Labor Cost
8.2.3 Manufacturing Expenses
8.3 Manufacturing Process Analysis of Chatbots
9 Industrial Chain, Sourcing Strategy and Downstream Buyers
9.1 Chatbots Industrial Chain Analysis
9.2 Upstream Raw Materials Sourcing
9.3 Raw Materials Sources of Chatbots Major Manufacturers in 2015
9.4 Downstream Buyers
10 Marketing Strategy Analysis, Distributors/Traders
10.1 Marketing Channel
10.1.1 Direct Marketing
10.1.2 Indirect Marketing
10.1.3 Marketing Channel Development Trend
10.2 Market Positioning
10.2.1 Pricing Strategy
10.2.2 Brand Strategy
10.2.3 Target Client
10.3 Distributors/Traders List
11 Market Effect Factors Analysis
11.1 Technology Progress/Risk
11.1.1 Substitutes Threat
11.1.2 Technology Progress in Related Industry
11.2 Consumer Needs/Customer Preference Change
11.3 Economic/Political Environmental Change
12 Global Chatbots Market Forecast (2019-2024)
12.1 Global Chatbots Capacity, Production, Revenue Forecast (2019-2024)
12.1.1 Global Chatbots Capacity, Production and Growth Rate Forecast (2019-2024)
12.1.2 Global Chatbots Revenue and Growth Rate Forecast (2019-2024)
12.1.3 Global Chatbots Price and Trend Forecast (2019-2024)
12.2 Global Chatbots Production, Consumption , Import and Export Forecast by Region (2019-2024)
12.2.1 North America Chatbots Production, Revenue, Consumption, Export and Import Forecast (2019-2024)
12.2.2 Europe Chatbots Production, Revenue, Consumption, Export and Import Forecast (2019-2024)
12.2.3 China Chatbots Production, Revenue, Consumption, Export and Import Forecast (2019-2024)
12.2.4 Japan Chatbots Production, Revenue, Consumption, Export and Import Forecast (2019-2024)
12.2.5 Southeast Asia Chatbots Production, Revenue, Consumption, Export and Import Forecast (2019-2024)
12.2.6 India Chatbots Production, Revenue, Consumption, Export and Import Forecast (2019-2024)
12.3 Global Chatbots Production, Revenue and Price Forecast by Type (2019-2024)
12.4 Global Chatbots Consumption Forecast by Application (2019-2024)
13 Research Findings and Conclusion
14 Appendix
14.1 Methodology/Research Approach
14.1.1 Research Programs/Design
14.1.2 Market Size Estimation
14.1.3 Market Breakdown and Data Triangulation
14.2 Data Source
14.2.1 Secondary Sources
14.2.2 Primary Sources
14.3 Disclaimer
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