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Telecom and IT industry

Conversational Customer Engagement Software Market 2020 By Manufacturers, Regions, Type, And Application, Forecast To 2026

  • Code : SMI20345
  • Pages : 93
  • Date : Feb, 2020
  • Category : Telecom and IT
  • Publisher : SMI
  • Format : SMI PPT FormatSMI PDF Format

  • Purchase Options

 

Summary

The global Conversational Customer Engagement Software Market is expected to witness a CAGR of xx% over the forecast period 2020-2026 and is expected to reach US$ xx million in 2026, from US$ xx million in 2019. 

The Conversational Customer Engagement Software Market report highlights product development and growth strategies such as merger and acquisition adopted by market players along with SWOT Analysis, PEST and Porter’s Five Forces analyses of the Conversational Customer Engagement Software Market, which highlight the strengths, weaknesses, opportunities, and commination of key companies. Moreover, the report offers two distinct market forecasts, one from the perspective of the producer and another from that of the consumer.

The various contributors involved in the value chain of the product include manufacturers, suppliers, distributors, intermediaries, and customers.

The Key Manufacturers covered in this Report:-

  • Intercom
  • Drift
  • Freshdesk
  • Dixa
  • Kustomer
  • HubSpot
  • Crisp Software
  • Avaya
  • Gladly
  • Sonar
  • RingCentral
  • ContactEngine
  • Quiq
  • Radiance Labs

By the Product Type, the market is primarily segmented into:

  • Cloud-based
  • Web-based

By Applications, the market is segmented into:

  • Large Enterprises
  • SMEs

The Report covers the following Regions:

  • North America
    • United States
    • Canada
    • Mexico
  • Asia Pacific
    • China
    • Japan
    • South Korea
    • India
    • Australia
    • Indonesia
    • Thailand
    • Malaysia
    • Philippines
    • Vietnam
  • Europe
    • Germany
    • France
    • UK
    • Italy
    • Russia
  • Central & South America
    • Brazil
  • Middle East & Africa
    • Turkey
    • GCC Countries
    • Egypt
    • South Africa

Objective of the Conversational Customer Engagement Software Market Report:

  • To assess the size of the market by value and volume
  • Analyze the Conversational Customer Engagement Software Market in terms of regions and major countries
  • Highlight recent developments and trends in the market
  • Offer perceptive data regarding major market players in terms of key developments, strategies, and product portfolio
  • Determine share of the Conversational Customer Engagement Software Market in terms of various segments such as by product type, application, and end-user
  • Offer accurate projection of the market for the forecast period using state-of –the-art tools and the current primary and secondary research approaches
  • Discuss major factors that impact growth of the Conversational Customer Engagement Software Market

The Conversational Customer Engagement Software Market engages the readers with all pivotal approaches to understand their position in the industry based on revenue or sales growth. The report efficiently evaluates the Conversational Customer Engagement Software Market from various dimensions to deliver an end-product that is informative, elaborate, and accurate and includes detailed market segmentation, regional analysis, and competition in the market. The information in the report is backed by annual company reports, financial reports, press releases, regulatory databases, government documents, and statistical databases.

For the data information by region, company, type and application, 2019 is considered as the base year. Whenever data information was unavailable for the base year, the prior year has been considered.

Key Stakeholders:

  • Material suppliers/wholesalers
  • Market Distributors/traders
  • Regulatory bodies
  • Research organizations, and consulting firms
  • Commercial research & developments (R&D)
  • Trade associations and industry bodies
  • Importers and exporters
  • End-use industries

Available Customizations:

Custom research is one of the most crucial components of the business strategy that helps an organization gain insight into specific business sector, aligned with its specific area of interest. Thus, SMI offers more accurate, pragmatic, and actionable information specifically tailored to suit your business needs.

Table of Contents

1 Report Overview
1.1 Study Scope
1.2 Key Market Segments
1.3 Players Covered
1.4 Market Analysis by Type
1.4.1 Global Conversational Customer Engagement Software Market Size Growth Rate by Type (2014-2025)
1.4.2 Cloud-based
1.4.3 Web-based
1.5 Market by Application
1.5.1 Global Conversational Customer Engagement Software Market Share by Application (2019-2025)
1.5.2 Large Enterprises
1.5.3 SMEs
1.6 Study Objectives
1.7 Years Considered

2 Global Growth Trends
2.1 Conversational Customer Engagement Software Market Size
2.2 Conversational Customer Engagement Software Growth Trends by Regions
2.2.1 Conversational Customer Engagement Software Market Size by Regions (2019-2025)
2.2.2 Conversational Customer Engagement Software Market Share by Regions (2014-2019)
2.3 Industry Trends
2.3.1 Market Top Trends
2.3.2 Market Drivers
2.3.3 Market Challenges
2.3.4 Porters Five Forces Analysis

3 Market Share by Key Players
3.1 Conversational Customer Engagement Software Market Size by by Players
3.1.1 Global Conversational Customer Engagement Software Revenue by by Players (2014-2019)
3.1.2 Global Conversational Customer Engagement Software Revenue Market Share by by Players (2014-2019)
3.1.3 Global Conversational Customer Engagement Software Market Concentration Ratio (CR5 and HHI)
3.2 Conversational Customer Engagement Software Key Players Head office and Area Served
3.3 Key Players Conversational Customer Engagement Software Product/Solution/Service
3.4 Date of Enter into Conversational Customer Engagement Software Market
3.5 Mergers & Acquisitions, Expansion Plans

4 Breakdown Data by Type and Application
4.1 Global Conversational Customer Engagement Software Market Size by Type (2014-2019)
4.2 Global Conversational Customer Engagement Software Market Size by Application (2014-2019)

5 North America
5.1 North America Conversational Customer Engagement Software Market Size (2014-2019)
5.2 Conversational Customer Engagement Software Key Players in North America
5.3 North America Conversational Customer Engagement Software Market Size by Type
5.4 North America Conversational Customer Engagement Software Market Size by Application

6 Europe
6.1 Europe Conversational Customer Engagement Software Market Size (2014-2019)
6.2 Conversational Customer Engagement Software Key Players in Europe
6.3 Europe Conversational Customer Engagement Software Market Size by Type
6.4 Europe Conversational Customer Engagement Software Market Size by Application

7 China
7.1 China Conversational Customer Engagement Software Market Size (2014-2019)
7.2 Conversational Customer Engagement Software Key Players in China
7.3 China Conversational Customer Engagement Software Market Size by Type
7.4 China Conversational Customer Engagement Software Market Size by Application

8 Japan
8.1 Japan Conversational Customer Engagement Software Market Size (2014-2019)
8.2 Conversational Customer Engagement Software Key Players in Japan
8.3 Japan Conversational Customer Engagement Software Market Size by Type
8.4 Japan Conversational Customer Engagement Software Market Size by Application

9 Southeast Asia
9.1 Southeast Asia Conversational Customer Engagement Software Market Size (2014-2019)
9.2 Conversational Customer Engagement Software Key Players in Southeast Asia
9.3 Southeast Asia Conversational Customer Engagement Software Market Size by Type
9.4 Southeast Asia Conversational Customer Engagement Software Market Size by Application

10 India
10.1 India Conversational Customer Engagement Software Market Size (2014-2019)
10.2 Conversational Customer Engagement Software Key Players in India
10.3 India Conversational Customer Engagement Software Market Size by Type
10.4 India Conversational Customer Engagement Software Market Size by Application

11 Central & South America
11.1 Central & South America Conversational Customer Engagement Software Market Size (2014-2019)
11.2 Conversational Customer Engagement Software Key Players in Central & South America
11.3 Central & South America Conversational Customer Engagement Software Market Size by Type
11.4 Central & South America Conversational Customer Engagement Software Market Size by Application

12 International Players Profiles
12.1 Intercom
12.1.1 Intercom Company Details
12.1.2 Company Description and Business Overview
12.1.3 Conversational Customer Engagement Software Introduction
12.1.4 Intercom Revenue in Conversational Customer Engagement Software Business (2014-2019))
12.1.5 Intercom Recent Development
12.2 Drift
12.2.1 Drift Company Details
12.2.2 Company Description and Business Overview
12.2.3 Conversational Customer Engagement Software Introduction
12.2.4 Drift Revenue in Conversational Customer Engagement Software Business (2014-2019)
12.2.5 Drift Recent Development
12.3 Freshdesk
12.3.1 Freshdesk Company Details
12.3.2 Company Description and Business Overview
12.3.3 Conversational Customer Engagement Software Introduction
12.3.4 Freshdesk Revenue in Conversational Customer Engagement Software Business (2014-2019)
12.3.5 Freshdesk Recent Development
12.4 Dixa
12.4.1 Dixa Company Details
12.4.2 Company Description and Business Overview
12.4.3 Conversational Customer Engagement Software Introduction
12.4.4 Dixa Revenue in Conversational Customer Engagement Software Business (2014-2019)
12.4.5 Dixa Recent Development
12.5 Kustomer
12.5.1 Kustomer Company Details
12.5.2 Company Description and Business Overview
12.5.3 Conversational Customer Engagement Software Introduction
12.5.4 Kustomer Revenue in Conversational Customer Engagement Software Business (2014-2019)
12.5.5 Kustomer Recent Development
12.6 HubSpot
12.6.1 HubSpot Company Details
12.6.2 Company Description and Business Overview
12.6.3 Conversational Customer Engagement Software Introduction
12.6.4 HubSpot Revenue in Conversational Customer Engagement Software Business (2014-2019)
12.6.5 HubSpot Recent Development
12.7 Crisp Software
12.7.1 Crisp Software Company Details
12.7.2 Company Description and Business Overview
12.7.3 Conversational Customer Engagement Software Introduction
12.7.4 Crisp Software Revenue in Conversational Customer Engagement Software Business (2014-2019)
12.7.5 Crisp Software Recent Development
12.8 Avaya
12.8.1 Avaya Company Details
12.8.2 Company Description and Business Overview
12.8.3 Conversational Customer Engagement Software Introduction
12.8.4 Avaya Revenue in Conversational Customer Engagement Software Business (2014-2019)
12.8.5 Avaya Recent Development
12.9 Gladly
12.9.1 Gladly Company Details
12.9.2 Company Description and Business Overview
12.9.3 Conversational Customer Engagement Software Introduction
12.9.4 Gladly Revenue in Conversational Customer Engagement Software Business (2014-2019)
12.9.5 Gladly Recent Development
12.10 Sonar
12.10.1 Sonar Company Details
12.10.2 Company Description and Business Overview
12.10.3 Conversational Customer Engagement Software Introduction
12.10.4 Sonar Revenue in Conversational Customer Engagement Software Business (2014-2019)
12.10.5 Sonar Recent Development
12.11 RingCentral
12.12 ContactEngine
12.13 Quiq
12.14 Radiance Labs

13 Market Forecast 2019-2025
13.1 Market Size Forecast by Product (2019-2025)
13.2 Market Size Forecast by Application (2019-2025)
13.3 Market Size Forecast by Regions
13.4 North America
13.5 Europe
13.6 China
13.7 Japan
13.8 Southeast Asia
13.9 India
13.10 Central & South America

14 Analyst's Viewpoints/Conclusions

15 Appendix
15.1 Research Methodology
15.1.1 Methodology/Research Approach
15.1.1.1 Research Programs/Design
15.1.1.2 Market Size Estimation
15.1.1.3 Market Breakdown and Data Triangulation
15.1.2 Data Source
15.1.2.1 Secondary Sources
15.1.2.2 Primary Sources
15.2 Disclaimer
15.3 Author Details

List of Table
List of Tables and Figures

Table Conversational Customer Engagement Software Key Market Segments
Table Key Players Conversational Customer Engagement Software Covered
Table Global Conversational Customer Engagement Software Market Size Growth Rate by Type 2018-2025 (Million US$)
Figuer Cloud-based Figures
Table Key Players of Cloud-based
Figuer Web-based Figures
Table Key Players of Web-based
Table Global Conversational Customer Engagement Software Market Size Growth by Application 2019-2025 (Million US$)
Figure Global Conversational Customer Engagement Software Market Share by Application in 2018 & 2025
Figure Large Enterprises Case Studies
Figure SMEs Case Studies
Figure Conversational Customer Engagement Software Report Years Considered
Figure Global Conversational Customer Engagement Software Market Size and Growth Rate 2014-2025 (Million US$)
Table Global Conversational Customer Engagement Software Market Size by Regions 2019-2025 (Million US$)
Table Global Conversational Customer Engagement Software Market Size by Regions 2019-2025 (Million US$)
Table Global Conversational Customer Engagement Software Market Share by Regions 2014-2019
Figure Global Conversational Customer Engagement Software Market Share by Regions 2014-2019
Figure Global Conversational Customer Engagement Software Market Share by Regions in 2018
Table Market Top Trends
Table Key Drivers: Impact Analysis (2019-2025)
Table Key Challenges
Figure PORTER'S FIVE FORCES ANALYSIS
Table Global Conversational Customer Engagement Software Revenue by by Players (2014-2019) (Million US$)
Table Global Conversational Customer Engagement Software Market Share by by Players (2014-2019)
Figure Global Conversational Customer Engagement Software Market Share by by Players in 2018
Table Global Conversational Customer Engagement Software by Players Market Concentration Ratio (CR5 and HHI)
Table Key Players Head office and Area Served
Table Key Players Conversational Customer Engagement Software Product/Solution/Service
Table Date of Enter into Conversational Customer Engagement Software Market
Table Mergers & Acquisitions, Expansion Plans
Table Global Conversational Customer Engagement Software Market Size by Type (2014-2019) (Million US$)
Table Global Conversational Customer Engagement Software Market Size Share by Type (2014-2019)
Figure Global Conversational Customer Engagement Software Market Size Market Share by Type (2014-2019)
Table Global Conversational Customer Engagement Software Market Size by Application (2014-2019) (Million US$)
Table Global Conversational Customer Engagement Software Market Size Share by Application (2014-2019)
Figure Global Conversational Customer Engagement Software Market Size Market Share by Application (2014-2019)
Figure Global Conversational Customer Engagement Software Revenue Market Share by Application in 2018
Figure North America Conversational Customer Engagement Software Market Size 2014-2019 (Million US$)
Table North America Key Players Conversational Customer Engagement Software Revenue (2018-2019) (Million US$)
Table North America Key Players Conversational Customer Engagement Software Market Share (2018-2019)
Table North America Conversational Customer Engagement Software Market Size by Type 2014-2019 (Million US$)
Table North America Conversational Customer Engagement Software Market Share by Type 2014-2019
Table North America Conversational Customer Engagement Software Market Size by Application 2014-2019 (Million US$)
Table North America Conversational Customer Engagement Software Market Share by Application 2014-2019
Figure Europe Conversational Customer Engagement Software Market Size 2014-2019 (Million US$)
Table Europe Key Players Conversational Customer Engagement Software Revenue (2018-2019) (Million US$)
Table Europe Key Players Conversational Customer Engagement Software Market Share (2018-2019)
Table Europe Conversational Customer Engagement Software Market Size by Type 2014-2019 (Million US$)
Table Europe Conversational Customer Engagement Software Market Share by Type 2014-2019
Table Europe Conversational Customer Engagement Software Market Size by Application 2014-2019 (Million US$)
Table Europe Conversational Customer Engagement Software Market Share by Application 2014-2019
Figure China Conversational Customer Engagement Software Market Size 2014-2019 (Million US$)
Table China Key Players Conversational Customer Engagement Software Revenue (2018-2019) (Million US$)
Table China Key Players Conversational Customer Engagement Software Market Share (2018-2019)
Table China Conversational Customer Engagement Software Market Size by Type 2014-2019 (Million US$)
Table China Conversational Customer Engagement Software Market Share by Type 2014-2019
Table China Conversational Customer Engagement Software Market Size by Application 2014-2019 (Million US$)
Table China Conversational Customer Engagement Software Market Share by Application 2014-2019
Figure Japan Conversational Customer Engagement Software Market Size 2014-2019 (Million US$)
Table Japan Key Players Conversational Customer Engagement Software Revenue (2018-2019) (Million US$)
Table Japan Key Players Conversational Customer Engagement Software Market Share (2018-2019)
Table Japan Conversational Customer Engagement Software Market Size by Type 2014-2019 (Million US$)
Table Japan Conversational Customer Engagement Software Market Share by Type 2014-2019
Table Japan Conversational Customer Engagement Software Market Size by Application 2014-2019 (Million US$)
Table Japan Conversational Customer Engagement Software Market Share by Application 2014-2019
Figure Southeast Asia Conversational Customer Engagement Software Market Size 2014-2019 (Million US$)
Table Southeast Asia Key Players Conversational Customer Engagement Software Revenue (2018-2019) (Million US$)
Table Southeast Asia Key Players Conversational Customer Engagement Software Market Share (2018-2019)
Table Southeast Asia Conversational Customer Engagement Software Market Size by Type 2014-2019 (Million US$)
Table Southeast Asia Conversational Customer Engagement Software Market Share by Type 2014-2019
Table Southeast Asia Conversational Customer Engagement Software Market Size by Application 2014-2019 (Million US$)
Table Southeast Asia Conversational Customer Engagement Software Market Share by Application 2014-2019
Figure India Conversational Customer Engagement Software Market Size 2014-2019 (Million US$)
Table India Key Players Conversational Customer Engagement Software Revenue (2018-2019) (Million US$)
Table India Key Players Conversational Customer Engagement Software Market Share (2018-2019)
Table India Conversational Customer Engagement Software Market Size by Type 2014-2019 (Million US$)
Table India Conversational Customer Engagement Software Market Share by Type 2014-2019
Table India Conversational Customer Engagement Software Market Size by Application 2014-2019 (Million US$)
Table India Conversational Customer Engagement Software Market Share by Application 2014-2019
Figure Central & South America Conversational Customer Engagement Software Market Size 2014-2019 (Million US$)
Table Central & South America Key Players Conversational Customer Engagement Software Revenue (2018-2019) (Million US$)
Table Central & South America Key Players Conversational Customer Engagement Software Market Share (2018-2019)
Table Central & South America Conversational Customer Engagement Software Market Size by Type 2014-2019 (Million US$)
Table Central & South America Conversational Customer Engagement Software Market Share by Type 2014-2019
Table Central & South America Conversational Customer Engagement Software Market Size by Application 2014-2019 (Million US$)
Table Central & South America Conversational Customer Engagement Software Market Share by Application 2014-2019
Table Intercom Company Details
Table Intercom Revenue in Conversational Customer Engagement Software Business 2014-2019 (Million US$)
Figure Intercom Revenue Growth Rate in Conversational Customer Engagement Software Business (2014-2019)
Table Intercom Recent Development
Table Drift Company Details
Table Drift Revenue in Conversational Customer Engagement Software Business 2014-2019 (Million US$)
Figure Drift Revenue Growth Rate in Conversational Customer Engagement Software Business (2014-2019)
Table Drift Recent Development
Table Freshdesk Company Details
Table Freshdesk Revenue in Conversational Customer Engagement Software Business 2014-2019 (Million US$)
Figure Freshdesk Revenue Growth Rate in Conversational Customer Engagement Software Business (2014-2019)
Table Freshdesk Recent Development
Table Dixa Company Details
Table Dixa Revenue in Conversational Customer Engagement Software Business 2014-2019 (Million US$)
Figure Dixa Revenue Growth Rate in Conversational Customer Engagement Software Business (2014-2019)
Table Dixa Recent Development
Table Kustomer Company Details
Table Kustomer Revenue in Conversational Customer Engagement Software Business 2014-2019 (Million US$)
Figure Kustomer Revenue Growth Rate in Conversational Customer Engagement Software Business (2014-2019)
Table Kustomer Recent Development
Table HubSpot Company Details
Table HubSpot Revenue in Conversational Customer Engagement Software Business 2014-2019 (Million US$)
Figure HubSpot Revenue Growth Rate in Conversational Customer Engagement Software Business (2014-2019)
Table HubSpot Recent Development
Table Crisp Software Company Details
Table Crisp Software Revenue in Conversational Customer Engagement Software Business 2014-2019 (Million US$)
Figure Crisp Software Revenue Growth Rate in Conversational Customer Engagement Software Business (2014-2019)
Table Crisp Software Recent Development
Table Avaya Company Details
Table Avaya Revenue in Conversational Customer Engagement Software Business 2014-2019 (Million US$)
Figure Avaya Revenue Growth Rate in Conversational Customer Engagement Software Business (2014-2019)
Table Avaya Recent Development
Table Gladly Company Details
Table Gladly Revenue in Conversational Customer Engagement Software Business 2014-2019 (Million US$)
Figure Gladly Revenue Growth Rate in Conversational Customer Engagement Software Business (2014-2019)
Table Gladly Recent Development
Table Sonar Company Details
Table Sonar Revenue in Conversational Customer Engagement Software Business 2014-2019 (Million US$)
Figure Sonar Revenue Growth Rate in Conversational Customer Engagement Software Business (2014-2019)
Table Sonar Recent Development
Table RingCentral Company Details
Table ContactEngine Company Details
Table Quiq Company Details
Table Radiance Labs Company Details
Table Global Conversational Customer Engagement Software Market Size by Regions (Million US$) 2019-2025
Figure Global Conversational Customer Engagement Software Market Size Share by Regions (2019-2025)
Figure Global Conversational Customer Engagement Software Market Size Share by Regions in 2025
Figure North America Conversational Customer Engagement Software Market Size Forecast (2019-2025)(Million USD)
Figure Europe Conversational Customer Engagement Software Market Size Forecast (2019-2025)(Million USD)
Figure China Conversational Customer Engagement Software Market Size Forecast (2019-2025)(Million USD)
Figure Japan Conversational Customer Engagement Software Market Size Forecast (2019-2025)(Million USD)
Figure Southeast Asia Conversational Customer Engagement Software Market Size Forecast (2019-2025)(Million USD)
Figure India Conversational Customer Engagement Software Market Size Forecast (2019-2025)(Million USD)
Figure Central & South America Conversational Customer Engagement Software Market Size Forecast (2019-2025)(Million USD)
Table Global Conversational Customer Engagement Software Market Size by Product (2019-2025) (Million US$)
Figure Global Conversational Customer Engagement Software Market Size by Product (2019-2025)
Figure Global Conversational Customer Engagement Software Market Size by Product in 2025
Table Global Conversational Customer Engagement Software Market Size by Application (2019-2025) (Million US$)
Figure Global Conversational Customer Engagement Software Market Size by Application (2019-2025)
Figure Global Conversational Customer Engagement Software Market Size by Application in 2025
Table Research Programs/Design for This Report
Figure Bottom-up and Top-down Approaches for This Report
Figure Data Triangulation
Table Key Data Information from Secondary Sources
Table Key Data Information from Primary Sources
 

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Frequently Asked Questions

The report efficiently evaluates the market from various dimensions to deliver an end-product that is informative, elaborate, and accurate and includes detailed market segmentation, regional analysis, and competitive landscape of the industry.
The report efficiently evaluates the current market size and provides industry forecast. The market was valued at xx Million US$ in 2019, and is expected to grow at a CAGR of xx% during the period 2020-2027.
The report efficiently evaluates the current market size and provides forecast for the industry in terms of Value (US$ Mn) and Volume (Thousands Units).
Market is segmented by Types, Applications, Technology, End-use Industries, and Regions.
The report presents the current market size, and market forecast, market opportunities, key drivers and restraints, regulatory scenario, industry trend, PESTLE analysis, PORTER’s analysis, new product approvals/launch, promotion and marketing initiatives, pricing analysis, competitive landscape which help businesses in decision making. The analysis data is based on current and historical market trends which help in investment related decisions.
Custom research is crucial components of the business strategy which helps any organization to gain insight into specific business sector, aligned with specific area of interest. Thus, SMI offers more accurate, pragmatic, and actionable information specifically tailored to suit your business needs.

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